Participation Engagement Officer - Leeds EOI

Job Description

Are you looking for a rewarding role that makes a difference and helps othersWould you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impactThen consider the role of Participation Engagement Officer at Reed in Partnership!We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employersand providing youth servicesPlease Note, these roles are expressions of interest only at this point. We are currently working on a number of exciting opportunities within this area and are looking to build a pipeline of talent to allow us to work quicklyupon contract award. We will be in a position to be able to begin the formal recruitment process in the coming weeks and we will be in touch to discuss the next steps of your expression of interest as soon as possible. What is the role aboutThe Participant Engagement Officer is the first port of call for all participants that are referred to the Restart scheme with Reed in Partnership. The primary purpose of the role is to make the first contact with referred participants and gather the relevantinformation to ensure we can assist jobseekers as quickly and effectively as possible, to move them closer to being back in gainful employment. Our participants are the focus of a programme like this, as such providing them with the best possible service isat the core of the Participant Engagement Officer role.Just some of your day-to-day responsibilities will include

• Making contact with jobseekers, to explain the scheme and obtain information from them to help us to help them
• Booking jobseekers in with Employment Advisers for one-to-one meetings
• Engaging with Job Centre work coaches and assisting in the referral process
• Responding to expressions of interest
• Checking in with participants once they have commenced work through the scheme to offer advice and support
• Provide an excellent and engaging experience for all participants

What’s in it for youAlongside a generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. All travel for sessions will be reimbursed, and you will have access to the full rangeof Reed Wellbeing benefits, which include:

• 25 days annual leave (pro-rata for part time)
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found Here

With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.To be successful in this role, we are looking for someone withRequired Skills and Experience:

• Experience working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales)
• Experience of working in a target driven environment
• Technical skills include strong administration skills, good computer/technology skills, basic numeracy skills and good written communication/record keeping skills.
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma in combination with GCSE English Language Grade B or above (or equivalent Level 2 qualification). If you do not possess this level of qualification you will be required to achieve a Level2 in a Literacy Assessment conducted at interview stage.

Desirable Skills and Experience:

• Experience of having worked in a telephone based customer service or Call Centre Experience
• Experience of working in a fast paced environment.
• Previous experience of a working in a similar role in Welfare to Work or publicly funded services