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| Job Location | Leeds |
| Education | Not Mentioned |
| Salary | 9.98 per hour, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time or part-time |
We are currently working with a key client based in the Leeds LS10 area who are looking for a Part-time Customer Service Support Advisor (dealing with members of the public), although initially temporary this role will go permanent for the right candidateThis is a fantastic opportunity to work within a Customer Support Adviser role for a charitable organisation and it is not working within a call centre environment! Office based working within small, friendly teams.Working hours/days - Monday, Tuesday and Wednesday - flexible starts 8.30, 9.00 or 9.30 (approx. 7 hours per day).We are ideally looking for someone with experience of working in a busy office environment in a customer service role with an excellent telephone manner providing excellent customer service skills, strong communication skills, high organisation skills andthe ability to follow processes is essential for this role.The role:Essential Duties: Managing inbound calls from participants and initiating outbound calls to participants across a variety of services, representing the company in a professional way at all times. Effectively escalating customer complaints to your Line Manager when appropriate, as per the company complaints policies. Ensuring prompt and effective contact and responses to staff, partners and external organisations when requested. Ensuring all questions relating to the preventative health services are promptly responded to either directly or via signposting to the appropriate member of the team. Accurately capturing all required participant and service data and maintaining excellent database integrity, across multiple databases at all times. Updating daily records on call activity, outcomes and any other performance metrics as specified by your Line Manager. Evidencing the achievement of daily, weekly and monthly performance and productivity targets. Ensuring information provided on all calls is accurate and relevant systems are promptly updated. Providing a first-class customer service to all participants including introducing themselves and the Programme Support function in a professional way.Person spec:--Telephone based customer service experience-Ability to work under pressure-Accurate data input skills-Ability to use own initiative-Team player-Immediately availableWith this being such an attractive role, positions are limited so if you feel you have the right skills for this opportunity, please apply as soon as possible to be considered. Training will be given