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Mortgage Customer Account Manager

Pure Retirement
Job LocationLeeds
EducationNot Mentioned
Salary£25,500 - £29,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Overview Responsible for managing and maintaining post completion Lifetime Mortgage Customer Accounts.To assess mortgage applications from existing customers who want further borrowing or to move home, in addition to other post completion queries. Providing the highest level of customer service and ensuring all queries are actioned within agreed service Levels. Key Outputs

  • Deal with inbound & outbound Customer Account post completion calls.
  • Underwrite & manage applications from existing customers moving home from enquiry to completion.
  • Underwrite additional lending applications from enquiry to completion.
  • Underwrite post completion valuation reports and prepare offers with the relevant special conditions added.
  • Accountability for own underwriting decisions.
  • Deal with any post completion changes to the property i.e part sale of land or adding or removing a borrower.
  • General maintenance of customer accounts ensuring that all client file notes are always complete and up to date.
  • Uphold the core values of Pure Retirement.
  • Liaise with valuers, solicitors and intermediaries as appropriate.
  • Ensure that all business written complies with the Company’s and funder’s lending criteria.
  • Adhere to all anti-money laundering, data protection and other regulatory requirements.
  • Ensure all applications comply with Equity Release Council Guidelines.
  • Report any concerns to Team Manager.
  • Contribute to the development of Company’s TCF policy and T&C regime.
  • Other ad hoc duties as required.
    • This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necessary. The PersonOverview
  • A presentable and highly organised individual with a keen attention to detail and a methodical approach to their work.
  • Must have the ability to prioritise and work to strict deadlines. An approachable, customer service focused individual who has good technical ability, shows excellent attention to detail and a proven ability to work using own initiative.
  • An adaptable person who is able to deal with changes in processes & criteria on a regular basis.
  • In depth knowledge of post completion underwriting and processes.
  • The individual should be a team player with excellent customer focus, and an effective communicator. They should also be able to handle sensitive issues in a sympathetic and professional manner.
    • Skills & ExperienceMandatory
  • Analytical and methodical thinking
  • Excellent customer service skills and telephone manner
  • Excellent empathy skills and caring compassionate nature
  • Good technical ability
  • Good decision making skills
  • Excellent organisation skills and ability to prioritise workload
    • Desirable
  • Previous experience in equity release
  • Financial Services Mortgage Underwriting experience
  • Proven experience of dealing with post completion Mortgage Accounts
    • QualificationsMandatory
  • Grade C or higher in Maths & English GCSE or equivalent
    • Desirable
  • CeMap
  • CeRER
    • Required skills
  • Residential Mortgages
  • Equity Release

    • Keyskills :
    Residential Mtgages Equity Release

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