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IT Support Apprentice

QA Ltd
Job LocationLeeds
EducationNot Mentioned
Salary12,600 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Employer description:We are collaborative in our common purpose to improve peoples lives through expert healthcare, social care, and life sciences. Everything we do is powered by people. From the expertise of our people to our long-standing client relationships, were proudto be a company thats committed to the human side of business.When you join Acacium Group, you will work in a caring culture that prioritises your well-being, is passionate, ambitious and delivers with integrity. Constant and reliable, we care about every colleague having a fulfilling and positive experience as partof our team. From personal development to career pathways and opportunities, competitive benefits, and being part of a global business, we help every person be the best version of themselves.Overview:We are currently seeking an individual to join our newly established Application Support help desk, who will provide 1st line support to internal and external users for our Health & Wellbeing applications to agreed service levels. The role will provide supportvia email, web chat and telephone. When new releases are scheduled to our Applications, Application Support Analysts should ensure that they are familiar with the new functionality and the updates are documented.Our Applications are designed to support patients improve their health & wellbeing and are currently used in conjunction with the NHS Diabetes Prevention Programme, the Low-Calorie Diet programme and other Adult Weight Management Services. This role is basedwithin our Leeds office, but during the pandemic there is flexibility to work for from home providing you have excellent broadband connection.Main role /Duties are as follows:

  • Providing 1stline support for our applications and platforms and putting the customers experience at the heart of the work you do. As a part of further development there is an opportunity for 2nd Line Experience.
  • Providing a first-class service completing requests to high standard, within SLA times, updating tickets and keeping the user informed
  • Ensuring issues are logged correctly and categorised in Jira
  • Working closely with the Application Support Team Leader to understand, document and problem solve issues
  • Supporting with the implementation and configuration of the technology required for new programmes
Desirable skills:
  • Strong computer skills and the ability to troubleshoot and diagnose problems
  • Strong phone, written and verbal communication skills along with active listening
  • Previous experience in a customer service or support role
  • Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience
Personal qualities:
  • Ability to multi-task, set priorities and manage time effectively
  • Excellent verbal and written communication
  • Ability to work autonomously or within a team
  • Well organised, and able to manage workload effectively, involving other where help is needed
  • Goes above and beyond to get the job done
Entry requirements:You need to have 5 GCSEs:
  • Maths and English (or equivalents) at grades D or above
  • 3x GCSEs grade A-C in any other subject
You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.Find out more here: https://Qualifications/UKQRS/Default.aspxImportant Information:QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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