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IT Service Desk Analyst Law Firm

Latcom Plc
Job LocationLeeds
EducationNot Mentioned
Salary£23,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Responsibilities

  • Issues will be raised with the Service Desk either by telephone, email or in person.
  • All issues will be logged and assigned a priority. Where possible issues will be resolved during first contact.
  • This role will predominately be desk based but there may be opportunities to resolve issues in person, floor walk or be involved in project work
  • Escalate issues that cannot be resolved within the defined timescale/SLA either internally or to Third Parties.
  • Manage and support of desktop, laptop computers, mobile devices.
  • Maintain server room including racks, cabinets, and storage
  • Configure new starter setup, account, hardware, and software configuration
  • Manage end user administration such as joiners and leavers
  • Set up Teams/Zoom calls, conference facilities, webinars and other AV equipment as required
    • Skill Required
  • A minimum of 3 years+ experience in IT support, ideally within a Law Firm
  • Experience supporting the following technologies; iPhones/iPads, Windows 10, Office 365, Active Directory, Citrix, Win Server 2016, Apple iOS, Imaging, PC Builds, Mitel Telephony and Networks - including VPNs.
  • Knowledge of Legal applications, highly desirable; iManage DMS, Bighand, Aderant or InTapp.
  • ITIL Certification a bonus.
    • The role is shift based between the hours of 8.30 - 5.30 Mon-Fri and a 24/7 on call rota is 1 in every 4 weeks.

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