Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

IT Operations First Line Support Leeds

SearchDATA
Job LocationLeeds
EducationNot Mentioned
Salary£21,000 - £23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

IT Operations - First Line Support - LeedsSearchDATA Group is currently looking to recruit an experienced First Line Support professional for a growing financial services organisation in central Leeds.The First Line Support Analyst is responsible for handling first level support of service requests. This relates to all technology, to include: Workstations, printers, and vendor specific hardware and software.What we can offer

  • Competitive salary (£21-23k)
  • Free parking
  • New Reduced working 6-hour day contract - 30 hour week
  • 20 days holiday + bank holidays + in addition you also receive a paid Birthday + Christmas eve + new years eve guaranteed holiday
  • Career progression opportunities
  • Contributory pension
  • BW1 Social Club
  • Cash Back Health Plan for employee and dependents
  • Employee Assistance Programme
    • Tasks and Responsibilities:
  • IT Support relating to technical issues involving Microsofts core business applications and operating systems.
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
  • System documentation maintenance and review .
  • Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages.
  • Liasing with IT Operations Second Line Engineers to resolve issues.
  • Liaising with other IT departments within the business to ensure issues are raised.
    • Experience and Qualities:
  • Proven working experience in analytical roles with at least 2 years experience in a similar role
  • Proven working experience in mapping business processes and workflows
  • Ideally experience within financial services or legal industries
    • Qualifications and Experience:
  • A good understanding of operating systems, business applications and network systems.
  • Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multitask and adapt to changes quickly.
  • Technical awareness; ability to match resources to technical issues appropriately.
  • GCSE or equivalent in Maths and English, Grade C or above.
  • Knowledge of Windows XP through to Windows 10.
  • Knowledge of Microsoft Server 2012 r2 though to Microsoft Server 2019.
  • Advanced knowledge of Microsoft Office 2016 and 2019.
  • Knowledge of a Citrix Xenapp environment would be beneficial
  • Some Microsoft SQL Server knowledge would be beneficial
    • For more information contact Jamie MacMillan by emailing:IT Support / First Line Support / 1st Line Support / IT Helpdesk Required skills
  • IT Support / First Line Support / 1st Line Support / IT Helpdesk

    • Keyskills :
    IT Suppt / First Line Suppt / 1st Line Suppt / IT Helpdesk

    APPLY NOW

    IT Operations First Line Support Leeds Related Jobs

    © 2019 Naukrijobs All Rights Reserved