IT Helpdesk Engineer

IT Helpdesk Engineer IR35 Status - InsideDuration - 6 Months +Start Date - ASAPLocation - Leeds

No 2 days are the same! You will be first point of contact for all incoming IT queries that our internal users raise on issues with either their laptops / desktops / printer / mobiles etc via various contact methods such as on site tech bar / remotely /via our IT support channel.
Managing the incidents and request queues, ensuring we are working towards our SLAs
Performing remote and onsite hands-on fixes, including installing and upgrading software, installing hardware, configuring systems and applications
Supporting the end users before, during and after any office moves to ensure that all IT Systems and equipment are operational with minimum disruption to the end users
Actively liaising with 3rd line / other support teams including 3rd party suppliers
Maintaining a positive attitude and delivering great customer service
Responsible for managing new starters and leavers process
You will play an essential role in the team by helping with day to day operational workloads, being part of projects and being a team player

If this sounds like you, please do not hesitate to apply now!

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