Internal Account Manager

Job Description

Job DescriptionJob Title: Internal Account Manager, Coatings and Constructionand the Internal Account Manager, youll be responsible for remotely managing the overall sales efforts in your assigned industry for bronze customers, in order to maximize sales and profit. You will frequently phone/email/video conference with a consultativesales approach to ensure the satisfaction of customer needs. Youll also identify selling opportunities and assertively act upon the opportunities that offer maximum potential and/or gross profit - both with existing customers through cross/range-selling,as well as with new leads. Furthermore, you will uphold Brenntags core values, and focus on customer excellence in all regards, every day.Customer Business Development:* Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction (also through digital channels) * Identify customer potentials i.e. opportunities for range- and cross-selling to existing customers and engage relevant stakeholders (e.g., Brenntag Essentials Sales) * Identify high potential accounts and set strategies for converting bronze- into gold & silver customers (sales plan); align with Sales Manager/Business Manager C&C * Prepare for customer interactions using all available tools and reports, coordinate, negotiate and close proposals via e-mail and telephone (bronze customers; Gold/ Silver customers in exception only) * If needed and appropriate, visit customer site to certify use of controlled products * Manage spot business/ rush offers * Liaise with relevant stakeholders to create the best solution for the customer in a timely manner and extract maximum value (e.g., Sales Management/ Industry Marketing Management) * Act as only point of contact to assigned customers in commercial matters * Conduct market studies on potential new product opportunities by contacting customers to gather interest and test market demand New customer generation:* Spot opportunities for launching sales projects in cooperation with other departments like Industry Marketing Management and suppliers * Identify (e.g., via market studies, internet research) and prioritize prospective customers, align with Sales Manager * Get in contact with prospects and involve relevant stakeholders to nurture leads down the pipeline (e.g., EAMs for customer visits of high potentials) * Proactive and systematic campaigning for lead generation * Liaise with Brenntag Essentials sales staff on customers with new Brenntag Solutions business opportunitiesSales & General Admin:* Set and maximize prices considering value based pricing and customer segmentation within guidelines provided by Product Management/ Industry Marketing Management * Ensure appropriate data administration and documentation of all business cases in the local CRM system (e.g., post processing of interactions, creation of customer projects) * Update and maintain customer opportunity pipelines and potentials in the CRM system * Complete sales and revenue-related reporting * Drive commercial and functional excellence based on guidance/ input from Commercial Excellence Function * Provide regular forecasts of product demand from customers to Industry Marketing Mgmt. to optimize projected demand requirementsKnow-How Management:* Maintain an up-to-date level of product, technical, and application knowledge, e.g., via training * Keep up to date with changes and updates in the product portfolio and in the market * Keep up to date on feedstock and upstream developments that impact product price movements Education & Experience:* Preferably Post-Secondary Education with a focus in Business, Science or equivalent* Experience in the chemical distribution business, preferably in a sales capacity (1-3 years)* Product, technical and market knowledge of respective Industry/ ApplicationCritical Capabilities:* Sound computer skills in the use of Microsoft Excel, Word, PowerPoint and CRM systems * Superior communication and negotiation skills * Strong commercial understanding * High self-management capabilities * Customer-centric mindset, focusing on creating a positive experience for the customer * Basic level of strategic thinking (business development, opportunities)Acorn Recruitment acts as an employment agency for permanent recruitment.

Keyskills :
IAMsalesaccount managementinternal