Infrastructure Technician Apprentice

Job Description

Employer description:The GORSE Academies Trust has an increasingly well-known reputation for changing the deal for children and young adults who come from some of the most impoverished parts of the country. The central mission is to ensure that we play a significant role inremoving the stubborn link between poverty and academic underperformance.Consequently, our students and our professionals are in the vanguard of the national drive which seeks to prove that where teaching is excellent, leadership inspiring and behaviour standards exemplary all children excel regardless of background.Overview:An exciting opportunity has arisen for a motivated and careen driven individual to join a growing IT Services Team within a busy Multi Academy Trust covering the whole Leeds area. They are currently looking to help an individual lay the foundations of asuccessful IT career.The current opportunity will be based at Elliott Hudson College next to the White Rose Shopping Centre. The successful candidate will also work very closely with The Stephen Longfellow Academy (10 min walk away) and be part of the West Leeds Hub which alsoincludes The Farnley Academy and Ryecroft Academy.This is an excellent opportunity for a passionate IT individual to kick start their IT career at The Gorse Academies Trust whilst undertaking an Infrastructure Technician Level 3 apprenticeship through QA.The employer is highly motivated and committed to progressing the talent of apprentices in the Yorkshire region.They have demonstrable experience attracting and progressing apprentices from entry level apprenticeships through to full time permanent position holders.If you have a passion for IT and wish to gain first-hand experience whilst working towards an Infrastructure Technician Level 3 apprenticeship, then this is the opportunity for you.Primary responsibilities:

• The Technician will take individual ownership of their hubs helpdesk. This will involve a mixture of support tickets from Post 16 Staff and Students as well as Primary and Secondary staff when supporting the wider IT Hub.
• You will be the first point of contact, supporting end users with assistance for desktops, tablets, internet, Wi-Fi and other academy IT systems.
• Part of the duties of the Technician will be to oversee computer usage throughout the academy, the person appointed would be expected to have a working knowledge of the main MS Office programs and have a basic understanding of Windows networking environments.
• The Technician will help administrative and teaching staff in their use of SIMS software, MS Office applications and other software packages used throughout the academy.
• The Technician will provide support for all staff and students with classroom / admin computers and ICT devices, they will be able to follow instructions from the senior technician and IT Hub manager.
• The Technician post will involve the upkeep and maintenance of machines throughout the College/Academy on a regular basis, including where required replacing computer components.
• You will be responsible for assisting in the maintenance and updating of equipment throughout the summer at different academies within the trust.
• The Technician will liaise with suppliers to procure required equipment whilst querying new equipment and providing insight as to which equipment is most suitable for the academy.
• The Technician will also be responsible for supporting and maintaining the printer facilities around the academy.
• The Technician will be expected to help and assist staff and pupils with ICT problems as and when they occur including assisting with password resets and other general queries.
• The Technician will assist in the installation and maintenance of software on the systems.
• The Technician will be responsible for the installation and removal of projectors, laptops and AV equipment when required in departmental locations.
• Assisting in facilitating CPD days, setting up all of equipment. This may also include assisting in the preparation of academy assemblys and similar events.

Desirable skills:

• Strong communication skills both written and verbal
• Passion for IT and a desire to build a career within the IT sector
• Willingness to learn
• Strong attention to detail
• Ability to follow instructions but also work off own initiative
• Ability to hold a conversation with both senior members of staff as well as students

In order to be eligible for this position, the chosen candidate must possess a passion for IT, a willingness to learn and have the drive to become a successful part of a busy IT team.Entry requirements:You need to have 5 GCSEs:

• Maths and English (or equivalents) at grades D or above
• 3x GCSEs grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.Find out more here: https://Qualifications/UKQRS/Default.aspxWorking week:Monday - Friday / 8:00am - 4:30pm.Benefits:This is a truly exciting opportunity to join a growing trust and become an integral part of their busy IT Services Team.The Gorse Academies Trust have proven experience in assisting the development of apprentices from entry level roles through to fully qualified technicians. If this is a career path you wish to follow, do not hesitate in applying today.Important Information:QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.