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Incident Manager

Transunion
Job LocationLeeds
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Incident ManagerTransUnion is a global information and insights company which provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries.We call this Information for Good.The Incident Manager will report to the Senior Incident Manager and will work as part of the Major Incident Management Team. Daily, you will be required to work alongside other Incident Managers, responsible for the entire lifecycle of an Incident. You willwork closely with technical IT resolver teams to ensure the resolution of Incidents in line with SLAs. We are looking for an energetic, positive & enthusiastic individual to join a well-established Major Incident Management team.Key responsibilities

  • Leading and coordinating the resolution of Major IT Incidents within the TU Europe environment (Client external and internal Associate incidents) in line with SLAs.
  • Working closely with the Service Desk and IT resolver teams to assess Incident impact and urgency, alongside contractual requirements
  • Ensuring consistency across the process, identifying and leading on process improvement initiatives
  • Leads of Incident bridge calls, often under time pressure and technical complexity and providing communication to internal and external stakeholders, upto Executive level
  • Facilitate and assist in the Problem Management process where required.
  • Conducting Post Incident Reviews and facilitating handover into Problem Management
  • Constructing both Client and Internal Incident Reports
  • Actively working with Operational Monitoring teams to identify incidents before the occur and conduct trend analysis of data to identify trends, pro-actively analysing data and highlighting anomalies or areas for investigation.
  • Co-ordination and gathering of data from appropriate sources to produce information and reports.
  • Support audit data requests.
  • Providing out of hours support as part of a 24x7 Duty Manager shift. (Currently approx. 1 in 5 weeks).
Essential skills:
  • ITIL foundation or highe
  • Significant previous experience in an IT Incident Manager role
  • Experience in a large scale, complex financial organisation
  • Experience managing incidents in an always on 24x7x365 digital online environment
  • A good working knowledge of the following technologies: Cloud, SAN, Databases, Wintel, Networks, Splunk
  • Experience of supporting audit
Impact Youll Make:
  • MSDN Subscription, for all of your software needs
  • Half a day per month of self-directed Learning & Development
  • Pluralsight membership, with access to thousands of hours of training videos
  • Regular Code Dojos, Lunch Bytes, Open Space forums, and other learning opportunities
  • The chance to travel to our other development bases
  • A great benefits package including pension & annual bonu
Impact Youll Make:At TransUnion you will be joining a friendly, forward thinking global business.As well as a competitive salary, our benefits package includes 26 days annual leave (plus bank holidays) a generous contributory pension scheme, private health care and a host of other employee lifestyle benefits. TransUnion also offer a tiered trainingand upskilling scheme, whereby colleagues can advance their career by completing cloud based AWS and Azure accreditations.We take Corporate Social Responsibility seriously; our TU Good Works scheme supports communities around the world by advancing financial inclusion and education.Remote Interview & Hiring ProcessProtecting the health and wellness of our colleagues and candidates considering a career at TransUnion is our highest priority. Our recruitment and on-boarding experience for this role is fully virtual for the time being. Candidates interviewing will getto know our team over the phone and video, and this role will operate virtually upon hire until we return to the office. Even though were not physically together right now, our goal is to provide you a supportive candidate and on-boarding experience thatwill immerse you in our culture and set you up for success at TransUnionIncident ManagerIncident ManagerIncident ManagerIncident Manager

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