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| Job Location | Leeds |
| Education | Not Mentioned |
| Salary | 10.90 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , full-time |
Helpdesk Operator Impact: 1. Minimise penalty deductions by capturing and recording accurate data for each call 2. Demonstrate the Companys core values of Drive, Commitment, Daring and Cohesion.3. Demonstrate an observable commitment to establishing a zero harm culture.Complexity: 1. Receive and manage calls in a courteous manner2. Provide a customer focussed professional response to Trust queries, complaints and fault calls3. Gather and accurately input in to the CAFM system details of fault calls4. Prioritise fault calls against a pre agreed set of criteria5. Provide information re: fault calls to rest of Engie FM maintenance team6. To provide standard management reports7. To contact and pass on relevant details to external service providers 8. Generate standard management reports for the Trust and others as requested9. Provide feedback to callers re position of individual tasks10. Maintain filing system ensuring accurate records are kept11. Undertake overtime to cover for absent colleagues12. To participate in a shift rota and work in a flexible manner in order to provide a continuous service13. Any other duties commensurate with the role
Keyskills :
ADMINCUSTOMER SERVICEHELP DESKREAPIRS