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Head of Finance Service Delivery

Sopra Steria
Job LocationLeeds
EducationNot Mentioned
Salary75,000 - 80,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you have a passion for people and exceptional service deliveryAre you transformational but can get things done and deliverAs the enthusiastic and engaging Head of Finance Service Delivery, you will be leading our Finance & Accounting (F&A) service on a day to day basis, taking our services to the next level! F&A share services to around 40% of the NHS, its a big job, but yourextensive experience plus the support of a knowledgeable and engaged team will set you up for success!Responsible for ensuring there is an excellent service in place, you will deliver a seamless customer journey. We have individual customers to collaborate with, and you will help to define and deliver transformation strategy that ensures we are aligned withour vision of being a truly customer-centric organisation. We are looking for previous service delivery experience with prominent exposure to financial services or BPO. As part of our senior management team, you will have outstanding leadership and influencing skills, and knowledge, understanding and experience of organisational change programmes. Flexible and adaptable, the ability to build and maintain positive relationshipsat all levels is key, from operational teams to partners.Now is an exciting time for NHS Shared Business Services and specifically the Finance & Accounting area, as we evolve from a transactional to an transformational approach, with sector-leading investments in automation and digitally led solutions. Were usheringin a new era of corporate services for the NHS!What youll be doing:

  • Leading a transformation plan that prepares the service for the longer term future direction, aligned to the client and wider F&A business objectives.
  • Delivering excellent F&A service covering the end-to- end customer journey.
  • Ensuring employee engagement plans are delivered in accordance with our People Strategy and actively respond to the Great Place to Work survey feedback.
  • Developing and implementing a plan to deliver improved financial performance, in line with the agreed strategy of F&A
  • Championing the use of technology in service development to provide efficiencies and an optimised service.
  • Developing plans to drive further efficiencies to ensure that the service is bold in the marketplace.
What youll bring:
  • Previous service delivery experience within a Finance/BPO environment
  • A proven understanding of how people go through change and the change process
  • Working knowledge of transformation
  • Technologically literate, ideally with experience of ERP systems, ideally Oracle.
  • Working knowledge of compilation, analysis and presentation of information at a strategic level
It would be great if you had:
  • Qualified account, or relevant experience
If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you!Employment Type: Full-time, PermanentLocation: 3 days per week in the Leeds officeSecurity Clearance Level: BPSSInternal Recruiter: KatieSalary: up to £80,000 per annum (depending upon experience and development needs)Benefits: MIP bonus scheme, £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical (couple), life assurance, pension, and generous flexible benefits fundAlthough this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if youre interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.Loved reading about this job and want to know more about usNHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easierfor NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions areunderpinned by cutting-edge technologies and our teams expertise, in-depth understanding of the NHS, and commitment to service excellence.We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.Would you like to join us on our journey

Keyskills :
BPOFinancial ServicesService DeliveryTransformation

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