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German Speaking Support Analyst

Adecco
Job LocationLeeds
EducationNot Mentioned
Salary£185 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

German Speaking Support Analyst6 month initial contract£185 pd inside IR35 via umbrellaHybrid working - LEEDS 2 days pw and remote 3 days pwThis role is a full time telephony based role operating in a hybrid model. The selection criteria below will be used as part of the evaluation process:

  • Evidence of dealing with critical issues/complaints in a fair and objective manner. Demonstrates excellent Customer Service skills and must be confident collaborating closely with colleagues from across the business at all levels, as well as external vendors.
  • Demonstrates excellent German listening, German written, German verbal communication skills and very good analytical problem solving skills. A very good understanding of IT Service Desk processes & procedures including critical metrics. Evidence of workingin a high stress environment with minimal direction and prioritising technology accordingly
  • A very good understanding of the Business Areas supported and associated critical systems in order to understand the impact of outages upon their service.
  • A very good understanding of Exec & International IT Support Service processes and procedures. Must be fully aware of Key Performance Indicators and focus upon their attainment.
  • Solid understanding of Microsoft Surface hardware, Office 365 (in German) and BYOD tools used within the EITSS.

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