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Job Location | Leeds |
Education | Not Mentioned |
Salary | £20,000 - £24,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
First Line Service Desk Analyst - LeedsSearchDATA Group is currently looking to recruit an experienced ITFirst Line Support professional for a growing legal services organisation in central Leeds.As a First Line Analyst you will be the first point of contact for end users and a representational face of I.T. for end users who require support.You will be required to deal with support incidents submitted to the Service Desk through a number of mediums such as but not limited to, Telephone Calls, Email and face to face contact.You will be responsible for ensuring all support incidents, requests and problems are logged in the companys ITSM toolset and are resolved in line with the I.T. departments SLAs according to the teams SOPs.What we can offer
Keyskills :
First Line Suppt / Front Line Suppt / Service Desk Analyst / Helpdesk