Field Application Specialist

Job Description

Field Application SpecialistField Based (covering Leeds and the surrounding area)Do you have lab experience, PCR/qPCR knowledge and great customer service skills Want to join an exciting, growing biotech business that is helping to combat COVID-19 If so, we want to hear from you.About UsWe are Novacyt, a rapidly growing diagnostics group specialising in infectious diseases. We have a number of successful brands and serve a large global customer base, from hospitals to large corporates.Under our brand, Primerdesign, we have delivered exceptional products to combat formidable challenges. We developed the world’s first swine flu detection kit, played an important part in uncovering the UK’s horse meat scandal and are currently producing high-performing detection kits to support the fight against COVID-19.We’re now looking for a Field Application Specialist to join us and provide support to customers throughout Leeds and the surrounding area who use our diagnostic products.The Benefits- Competitive salary- Car allowance- Sales commission- 25 days’ annual leave- Ability to buy and sell annual leave- Cycle to work scheme- Refer a friend scheme- Life assurance- Private medical insurance- Group pension schemeThis is a fantastic opportunity to take on an engaging contract and support ground-breaking products that are making a positive impact across the globe.We invest in our employees to ensure that they are the best in their field, and your time with us will be no different. You’ll receive all the support and training you need to make a success of your role.What’s more, we have just won the breakthrough of the year award at the European Mediscience Awards 2020, making this an exciting time to be joining us and expanding your career horizons.The RoleAs a Field Application Specialist, you will provide technical support to customers throughout Leeds and the surrounding area.Acting as a primary point of contact for customers, you will manage and resolve technical queries, build a good understanding of customers’ requirements and recommend products to best meet their needs.Operating as part of the tech support team, you will facilitate technical solutions for customers, carry out demonstrations to drive sales and provide support as their solutions evolve.You’ll be working primarily with key accounts and NHS customers and will organise and carry out product training and demonstrations at customer sites and communicate customers’ comments, complaints and concerns to management.About YouTo join us as a Field Application Specialist, you’ll need:- At least two years’ relevant laboratory experience- Experience in a customer-facing role, including email, telephone and face-to-face interactions- A high level of molecular biology (PCR/qPCR) technical competence- A BSc Hons (or equivalent) in a relevant scientific subject- A full driving licenceA PhD in a relevant discipline would be highly desirable, as would knowledge of the Primerdesign product range.Please note, we are also offering this role working across the Swindon area.You may have previously worked as a Laboratory Analyst, Scientist, Lab Analyst, Research Associate, or R&D Scientist.Other organisations may call this role Product Support Specialist, Field Service Technician, Technical Sales Representative, Customer Support Advisor, or Technical Support Advisor.Webrecruit, Novacyt and Primerdesign are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you’re seeking a rewarding new role as a Field Application Specialist, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.Working hours: 37.5 hours per week