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| Job Location | Leeds |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Digital Contact Centre Team ManagerWe’re searching for two outstanding Team Managers in newly created roles to join our client’s award-winning multi-channel contact centre.Your role will be to lead a brand-new team supporting their client’s customers in becoming more digitally confident by giving them the information and support they need to service their accounts online.We are looking for a someone with experience as a manager in a digital contact centre environment. Someone who is passionate about delivering extraordinary customer experience, ensuring customers are at the heart of every decision.In this role, youll use your knowledge to diagnose issues and gather data to continue to improve an already industry leading customer experience journey.Youll build and lead a team who can empathise with less tech-savvy customers to help them use digital solutions with confidence. The team will support customers of varying confidence levels to embrace a Digital First’ strategy, resulting in increased online registrations, mobile app utilisation and self-sufficiency.Our client prides themselves on excellent Customer Satisfaction and Quality so good knowledge and attention to follow process detail is important.Their office is based in Morley with free on-site parking. They offer their colleagues the flexibility to work from home for up to half of their working hours.Responsibilities: