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Customer Support Advisor.

Huntress
Job LocationLeeds
EducationNot Mentioned
Salary£18,750 - £20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

My client is a leading manufacturing company easily accessible from Halifax, Todmorden and Hebden Bridge and are looking for a Customer Support Advisor.Purpose of Rule:To be the first point of contact and take ownership of all customer enquiries from telephone calls and / or emails.Key Responsibilities:

  • Ensure all calls are answered within 10 seconds and emails responded to within 1 hour of receipt
  • For all enquiries, accurately log the customer details and the nature of the enquiry and / or equipment type, make, model, serial number and problem description where applicable.
  • For equipment enquiries pass details to relevant persons for further action
  • For service enquires confirm the engineer attendance / resolution in accordance with customer service level agreements
  • Courtesy follow up calls to ensure customer expectations are always being delivered, including regular customer updates regarding outstanding tasks
  • Chase up on all outstanding quotations for both new equipment and service breakdown calls to support the needs of our customers, closing down after 60 working days if not accepted
  • Record customer complaints in line with the company procedures and / or resolve and close customer complaints applicable to your actions
  • Other ad-hoc tasks necessary to support the business
    • To be considered for the role youll need to be able to demonstrate the following:Previous experience of customer serviceHigh levels of energyCommitment to providing excellent customer serviceThe ability to prioritise your workload and operate independentlyHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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