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Customer Success Analyst

Job LocationLeeds
EducationNot Mentioned
Salary25,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Success Analyst Leeds City Centre - Hybrid, 2 days from home, 3 days in the officeSalary: up to £30,000Excellent opportunity for progression and training.We have an exciting opportunity for a Customer Success Analyst to work for a fast-growing SaaS software business in Leeds City Centre. Working within a new team, the role will involve supporting clients once they have gone live on the software, producingbespoke reporting and MI for clients, dealing with support queries, technical investigations and problem solving.Ideally you will have strong Excel skills, knowledge of SQL or other reporting tools such as PowerBi, Amazon Quicksight, Tableau etc. You will need to show that you have experience dealing with large data sets and created bespoke reporting. Experience workingwithin a software environment is desirable, but we are open to people without this. You must be quick to learn and keen to work in a technical environment.Key duties:

  • Provide MI to share insight with customers
  • Using Excel, SQL and other reporting tools to produce bespoke reporting
  • Supporting clients with queries, resolving issues and carrying out technical investigations
  • Ensuring clients are getting the most out of the platform, providing advice and support
  • Project management
Key requirements:
  • Advanced Excel
  • Knowledge of SQL, Tableau, PowerBi, Amazon Quicksight or other reporting tools
  • Some experience within customer/client success/saas platforms is desirable
  • Can do attitude, quick to learn technical skills
  • Excellent problem solving and investigative skills
  • Ambitious and looking for career development within technology
  • Highly organised
  • Project management
  • Ability to work in a fast paced and demanding environment
Due to the amount of responses we received, unfortunately we are not able to give feedback to individuals, if you have not heard back within 7 days please assume that you have not been successful for the role you have applied for.

Keyskills :
SQLTableauExcelPowerBI

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