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Customer Service Team Leader - 6months FTC

Page Personnel Secretarial & Business Support
Job LocationLeeds
EducationNot Mentioned
Salary30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

  • Customer Service Team Leader
  • 6 month fixed term contract
  • Modern business with start of the art offices
  • £30,000 (fte) plus bonus and benefits
  • Leeds based with 2 / 3 days home working
  • Free parking
Client DetailsPage Group are working in partnership with a key client who are a very modern and progressive business within the b2b sector. Based on the outskirts of Leeds, they are now looking for a Customer Service Team Leader to join them on an initial 6 months FTCDescriptionKey Responsibilities
  • Provide the customer service team with direct leadership, support, training and development
  • Champion customer service across the business, ensuring a best in class service is provided to B2B customers at all time
  • Take direct ownership of any customer issues or concerns
  • Instil a "right first time" approach across the team when supporting customer queries or enquiries
  • Drive performance across the team through KPIs and SLAs
  • Review and improve existing process and procedures to help improve the overall customer journey
  • Use all available MI and insight available to highlight customer trends
Profile
  • Experience managing a Customer Service Team
  • Customer focused approach
  • Ability to work in a fast paced environment
  • Strong people management
  • Excellent communication skills
Job OfferThe role of Customer Service Team Leader will join a very modern and progressive business based in Leeds on an initial 12 month Fixed Term Contract.The role offers:
  • Salary up to £30,000
  • Bonus up to£2400
  • Hybrid working - 2/3 days in the office
  • State of the art offices
  • Free parking
  • Various other company benefits
  • Company Pension
  • Generous holiday allowance(ability to buy and sell additional days)

Keyskills :
Customer Service Team Leader - 6month FTC

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