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| Job Location | Leeds |
| Education | Not Mentioned |
| Salary | £18,200 per annum, pro-rata |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Full time customer service roles in our Leeds (LS10) Contact CentreLet us tell you a secret about first direct’s award-winning customer service. It doesn’t grow on trees and we don’t have any superheroes. Amazing customer service comes from our people, but they’re not just any people, they are people people. They’re passionate, dedicated, and ready to go above and beyond always keeping our customers at the heart of everything they do, our personality shines through every time we connect with our customers. We love talking about our great digital channels and how easy banking with first direct is so if this sounds like you, we’d love to hear from you.The great news is, we’re looking for full time people people (that’s you) to join our enthusiastic and dynamic team. We believe that our workforce should reflect our customer base therefore we want to build a team that is as diverse as our customers. We’ll adapt your working pattern around the business demands, you and your life, making sure we have the right balance, and yes, we absolutely do offer a homeworking capability for those that would enjoy it.You will be stepping into a recently re-designed role - we have built more choice around the skills you choose to develop, giving you more opportunities to shape your day-to-day. This could also include interacting with our customers through non-voice channels such as web and mobile chat, supported with full comprehensive training.first direct is a modern fast paced environment, change is a way of life and you’ll be in the thick of it helpingfirst direct to drive forward its ambition to really challenge the challengers . On a day to day basis you’ll be speaking to our customers to help them navigate in this new world, it’s not for the faint hearted. But if you thrive on the challenge and you’re at your best when you’re busy, we are the place for you!We recognise the value that diversity brings in our business, recruiting the person who is most suited to the job is our aim and warmly welcome applications from people of all backgrounds, beliefs, age, disability, gender, sexual orientations, nationalities and religions (we have a prayer room on site). We want everyone to bring their true selves to first direct!We have some cracking benefits and perks, including: