Customer Service Representative

Job Description

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported.We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diversecharacteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidatesmust have the relevant work rights to be considered for an opportunity at this company. Successful applicants will be required to complete background screening prior to commencement of employment.OverviewCustomer Service RepresentativeBournemouth£ Competitive + BenefitsMondayFriday office hoursHelp to meet our customers needs as a Customer Service Representativewith Link Groups Smart Pensions Team.Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors includinggovernment, industry, retail and corporate.By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems,in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.If youre looking for your next step within Customer Servicethen this could be a great opportunity for you.What youll be doing:

• You will be handling our customer enquiries via email, letter and telephone, providing a great customer experience.
• The role will require you to meet our customer expectations by providing a market leading customer centric service which builds excellent relationships.
• Demonstrate care and empathy for our customers and their needs when handling customer enquiries.
• Achieve high standards of quality, efficiency, and productivity.
• Build and maintain relationships through the delivery of customer requests within timeliness standards set.
• Take personal responsibility for meeting deadlines and resolving customer concerns.
• Demonstrate adherence to customer focus and conduct policy.
• Demonstrate flexibility and collaboration towards meeting customer and business needs.

What were looking for:

• Customer centric mind set and experience of working in customer service / administration.
• Ability to work to a high level of accuracy and deliver the best customer service.
• Demonstrate a flexible approach towards changing business needs.
• Professional attitude.
• Good IT skills.
• Good standard of education - Maths and English GCSE grade C+

About Link Group / R&SS:Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors includinggovernment, industry, retail and corporate.By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems,in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.Whats in it for you

• A very competitive basic salary plus benefits.
• 23 days holiday (rising to 25) plus Bank Holidays, with the opportunity to buy extra leave.
• Company matched pension, life assurance, a cycle2work scheme, fully paid maternity, adoption and shared parental leave, paternity pay of two weeksand plenty more.
• Voluntary benefits designed to suit your lifestylefrom discounts on retail and socialising, to health & wellbeing, travel and technology.
• The possibility of working from home, flexible working or working part-time options.
• Youll get the chance to follow your chosen career path anywhere in Link Group. Youll be joining a network of 7,000 experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skillsand develop in your career, and well provide the support your need to do just that.

What we hope youll do next:Choose Apply now to fill out our short application, so that we can find out more about you.Were an equal opportunity employer, which means well consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protectedcharacteristic. We recruit and develop our people based on merit and their passion and were committed to creating an inclusive environment for all employees.