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Customer Service & Operations Manager

Page Personnel Secretarial & Business Support
Job LocationLeeds
EducationNot Mentioned
Salary£35,000 - £40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

  • Customer Service & Operations Manager
  • Retail / E-commerce led business
  • £35,000 - £40,000
  • Leeds area (free parking)
Client DetailsPage Group are delighted to be working in partnership with an industry leading retail & E-commerce led business.This role will have responsibility for the Customer Service function& indirect responsibility for the Warehouse function. The role will be responsible for day to day management along with driving continuous improvement across the businessDescription
  • Provide direct management and support to both the Customer Service Team Leader & Warehouse Team Leader
  • Indirect responsibility for the Customer Service & Warehouse Teams
  • Create, implement and drive KPI performance to ensure customer satisfaction is achieved along with business objectives
  • Take ownership of any escalated customer issues where needed
  • Build Strong working relationships with internal stakeholders to positively influence the customer journey
  • Manage and assign workload across the teams to ensure performance metrics are achieved
  • Work closely with sales function to best manage contractual agreements, customer on-boarding and create a consistent approach to working with customers
  • Drive continuous improvement across the business where possible to improve customer satisfaction, efficiency and performance
  • Manage relationships with 3rd party carriers to achieve contractual obligations
  • Ensure adequate resource levels are achieved to meet customer demand
  • Manage customer communication channels to best suit the customer
Profile
  • Experience within a Customer Service or Operations Management role
  • Strong communicator
  • Ability to drive improvements
  • Strong relationship builder
Job OfferThe role of Customer Service & Operations Manager will join an industry leading business on the outskirts of Leeds.The role will be working 08-30 - 17-30 Monday to FridaySalary of £35,000 to £40,000 depending on experienceFree parking on site

Keyskills :
Customer Service & Operations Manager

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