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Customer Service Manager

Lucy Walker Recruitment Ltd
Job LocationLeeds
EducationNot Mentioned
Salary28,000 - 32,000 per annum, negotiable, inc benefit
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service ManagerSalary: £28,000 - £32,000 (negotiable DoE) + great culture! 8:30pm - 5pm Monday - Friday. Fully office based.Our Client is a superb business based in Leeds city centre, experiencing strong growth within the Energy market, as a result of the Grants available to customers. They are a small and really lovely team who work closely together to offer an excellent levelof support to rural customers, looking for energy support and guidance. With a growing customer service team, they are looking to appoint a newly created role as a Customer Service Manager to take the business to the next level. We are looking for motivated,innovative, and resilient candidates who are keen to work within a role where they can really make a difference.Your Responsibilities:

  • Managing the current customer service team of two, providing them with support, guidance, creating and monitoring KPIs, and having frequent one-to-ones. This team will grow quickly over time, so will involve managing a larger team in the future.
  • Analysing all data under the customer service function to create reports and present these findings to internal stakeholders.
  • A hands-on involvement with customer service and complaints that are being escalated from the team, ensuring everything is dealt with and resolved efficiently.
  • Managing the full pipeline of complaints and enquiries and chasing any outstanding with the customer service and wider team.
  • Overseeing the company processes, identifying improvements, and implementing new processes where needed.
As this is a newly created role in the business, the responsibilities listed are not extensive and may develop over time.What we are looking for:
  • Experience in a customer service or complaints management/team leader role
  • Strong customer resolution skills
  • A resilient and flexible mindset
  • Strong IT skills to analyse information and produce reports
  • A drive to create an amazing team environment
  • Innovative ideas to bring to the team
The selected candidate will play an integral part in the growth of the company during their expansion moving forward. This person will need a drive for development and growth with the team. Due to the amount of responses we receive, unfortunately we are not able to give feedback to all individual applications. If you have not heard back within 7 days please assume that you have not been successful for the role you have applied for.

Keyskills :
recruitmentreportscustomer serviceteam leaderanalysisenquiriesKPIscomplaint management

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