Customer Service Associate - Leeds LS10

Job Description

Customer Service Associate - Leeds LS10£21,380-£28,506 Basic + Annual Bonus + Laptop + 25 days Hols + BHs + Pension + Benefits + Hybrid working.The CompanyOur client is one of Europes leading and most respected credit management companies, they believe in the importance of good relationships. Whether thats with their customers or their people.They are very ethical in their approach and want to listen to and understand their customers, not judge them so that they can find the most affordable and fairways to help them pay off their debts. Fairness runs through everything they do.The business firmly believes that its greatest assets are its people and were keen to develop teams who want to make a difference. The business pride itself on its high-end, quality service and also its close-knit family culture.The RoleThey say its good to talk - and we couldnt agree more. Because thats how we help our customers. As a pivotal role in our call centre, youll speak to customers on the phone, and help to find an individual solution for them by understanding their individualneeds. Youll be there to help them find the right way forward - whether thats agreeing on a repayment plan, directing them to free debt advice, or closing their account.Youll be able to have a sensitive conversation with customers about their situation and if you spot a vulnerable customer, youll give them expert support by providing extra help. No judgments. Just a sympathetic ear.The Candidate

• You MUST have 1 year call centre experience and have a sensitive and resilient character - you will have to have the right nature to deal with vulnerable customers.
• Your personality will portray the following attributes: excellent attitude, excellent work ethic, charisma, and the ability to show genuine commitment to all aspects of work.
• IT literate.
• You will be hungry and be relentless in the way you work to achieve results - desire is key!
• You must be a go-getter and be highly organised as an individual.
• You must be tenacious, driven, and willing to apply the work ethic required to be successful.
• You will be incredibly driven and have the desire to work in a people-centric environment - you put in the hard work, and you will get the support and rewards in return.

Benefits:

• A discretionary annual bonus for a job well done.
• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
• We are committed to a hybrid working environment, where we will ask you to work in our Leeds office once per week (LS10), which has the benefit of free parking and the rest of the time youd be working from home, fully equipped with everything youll needto be successful.
• 28 days holiday plus public holidays with option to purchase up to an additional 5 days.
• Life assurance & Group income protection.
• A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities.
• Wellbeing support and a programme of webinars and classes geared towards mindfulness.

On offer to the successful candidate is an attractive basic salary and benefits, giving you the ability to work with a dynamic, fast-growing company where the career opportunities are inexhaustible. For more information on this role, then please contact TRC Group and send your CV via this advertisement.