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Customer Service and Sales Specialist

Age Partnership Limited
Job LocationLeeds
EducationNot Mentioned
Salary19,000 - 30,000 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The Role Overview

  • An inbound and outbound calling (no cold calls) telephone based role that supports the client database at all times, whilst working to targets but delivering an amazing service to suit our client needs.
  • To promote the business at all available opportunities
  • Deliver a professional service and share best practice with your Age Partnership colleagues
Key Outputs
  • Mixture of Inbound and Outbound calls to build rapport with our client base
  • To contact leads generated by marketing / advertising
  • Discuss the multiple products available to our over 50s client base
  • Negotiate the booking of first appointments
  • To turn opportunities into appointments by holding great conversations
  • Other ad-hoc duties as and when required by the business
The PersonOverview
  • Ability to empathise and build rapport with customers is essential
  • Excellent communication skills and a professional manner.
  • Good negotiation skills
  • Strong IT skills
  • Able to achieve and exceed KPI targets
  • Able to work both on your own initiative and as a team player
  • Highly motivated/Self starter
  • Enthusiastic with a passion to succeed within a growing company
  • Resilience in dealing with varied workloads
Skills & ExperienceEssential
  • Experience of working towards and achieving targets
  • Strong I.T skills
  • Driven and motivated with excellent communication
  • Experience of customer services environment
Desirable
  • Experience of working within a financial services organisation
  • Experience of telephone-based financial services
  • Previous experience within a fast paced contact centre preferably in an outbound dialing environment
QualificationsGeneral education
  • GCSE or equivalent in Maths
  • GCSE or equivalent in English
Package Starting Salary £19,000 (progression scheme up to £30,000 basic) + Uncapped Bonus + Benefits PackageSalary Banding Progression:An agent can progress through the bandings by delivering against our metrics system. Well be reviewing quarterly, so agents have the opportunity to have a pay review every 3 months to work up the basic salary bandings. This is alongside an uncapped bonusscheme thats driven by a % of their basic salary. Earnings can start to look very attractive!Other perks:- Based in Leeds with remote agile working.- 25 days holiday + Bank Holidays and Birthday Day off!- Holiday purchase and selling scheme, up to 5 days per year- Cash healthcare plan- Cycle to work scheme- Life assurance- Gym discounts- Discounts at The Springs- Enhanced maternity and paternity pay- and more! Hours of work 37.5 hours per week across our opening hours of 8.00am-9.00pm Monday to Saturday and 9.00am-5.30pm Sundays.1 Saturday in 3 with a lieu day.1 Sunday every 5-6 months with a lieu day.Hours of work will be flexible and dictated by the needs of the business, but will generally include two late shifts per week up to 9.00pm.Part-time hours will also be considered on an individual basis, primarily to work evenings/weekends. About us Not your typical financial services firmEstablished in 2004, Age Partnership has held true to its pledge to improve the markets in which we operate for the benefit of customers. We do this by delivering world-class customer experiences, continually innovating and embracing digital technology tomake dealing with the company both efficient and engaging.At Age Partnership we accept nothing other than being the best at what we do, and this objective is reinforced by an environment in which colleagues are encouraged to engage, to learn and to flourish. Significant in-house training and development facilitiesand empowerment of colleagues are just a couple of components that have helped this culture to thrive.We strive in becoming a household name that is synonymous with excellence. Added to this we want to work, collaborating with all our partners and suppliers to enable our customers benefit from the relationship. It sounds simple but it needs to be workedon to achieve. Reports to: Team Manager Location Leeds Culture CommitmentsSupport
      • Be Respectful - Treat customers and colleagues at all levels with dignity and respect.
      • Collaborate & Share - Be generous with your time and ideas, working with and for the wider team.
      • Show awareness - Be aware of how your actions and behaviours affect customers, colleagues and the business.
      • Appreciate others - Recognise the contribution made by every colleague to the success of our business.
Improve
      • Be Accountable - Take responsibility for your actions and learn from any mistakes.
      • Embrace Change - Treat change as an opportunity to improve, welcoming new ideas and ways of working.
      • Commit to Development - Take responsibility for your personal development and that of the business.
      • Be Courageous & Honest - Speak up for what you believe in and welcome the opportunity to give and receive constructive feedback.
Deliver
    • Keep Your Promises - Do what you say youll do, when you say youll do it.
    • Focus on Solutions - Show resilience and determination, focusing on the solution not the problem.
    • Go Above & Beyond - Always aim to exceed expectations, giving your very best to every customer and colleague.
    • Be Proud & Lead By Example - Take pride in yourself and your work, acting as a positive role model for others.

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