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Customer Service Analyst

EMIS Group PLC
Job LocationLeeds
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Do you want the opportunity to join a market leading healthcare technology company with real progression opportunities If you are truly passionate about customer service, ambitious and thrive in a fast paced environment then our Customer Service SupportAnalyst role is for you!Responsible for providing essential technology to 10,000 healthcare organisations across all major UK health sectors, we are looking for a number of Customer Service Analysts to join our Customer Support function to provide fantastic customer service toend users of our products and services.Development is key at EMIS, as a Customer Service Analyst you will be provided with the tools to transform your career here. Within Customer Support you will develop your technical understanding, be upskilled and trained across our complete product portfolioand have regular career conversations to map out your next steps with EMIS.Our Customer Service Analysts work proactively within the Service Desk team to support 500,000 customers professionally diagnosing and resolving issues with our bespoke software. This is a fantastic opportunity to learn about our products through workingwith our customers and gives you the chance to further progress within EMIS.This is a full time permanent role working 37.5 hours a week, you will be required to work 1 in 4 weekends a month. You will be based in the office 2 days a week and the rest from home.What youll doAs Customer Service Analyst, your key duties will include:

  • Provide first class customer service through active listening and effective questioning
  • Diagnose and respond to customer issues using process and procedural knowledge gained via specialised training
  • Problem solve reoccurring customer issues that require judgement and decision making
  • Accurately raise, capture, prioritise and manage customer issues using internal tool sets
  • Contribute to the continuous improvement of Customer Support
Who youll beWe want to make sure youre set for success, so the key skills and experience were looking for are below:
  • Excellent interpersonal skills and the ability to empathise with customers
  • Time spent in a fast paced customer service role, either face to face or a helpdesk setting
  • A solution focused mind set and confidence working in a target/ SLA /KPI driven environment
  • Basic IT knowledge
  • A good understanding of Microsoft Office
  • A proactive and inquisitive nature and a strong questioning ability
Next stepsWere looking for motivated, inquisitive and adaptable Customer Service Analysts to join our team so we want to get to know you in the interview process! Shortlisted candidates will be contacted to complete a short pre-loaded video interview so you can showcaseyour skills and personality in real time. Keep an eye out on your inbox.

Keyskills :
Customer CareCustomer ServiceCustomer SupportProblem SolvingDelivering Exceptional Customer Service

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