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| Job Location | Leeds |
| Education | Not Mentioned |
| Salary | £11.76 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
My client is looking for a experienced customer service advisor in the Leeds or Bristol area to join their busy team£ 11.76 per hourProposed Start Date - ASAPEnd Date/Duration After 3 months will look to either make perm or extendOffice Location - Leeds or Bristol: 1st Floor, 1 Munroe Court, White Rose Office Park Leeds, LS11 or 2 College Square, Anchor Road, Bristol, BS1 Area.NHSWould the candidate offered undergo any training before starting on the temp assignment If yes, what would be the training timings - 3 days if going in to call logging team or 3 / 4 weeks if going into main teamsScreening Requirement - DBSShift Model -HybridShift timings -9am to 5pm Mon to Fri Key ResponsibilitiesProcess work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.Learn the procedures and understand parameters of producing a quality output.Process work to the defined level of quality.Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.To schedule and prioritise allocated work daily.Distribute information and when required, work to the other team members or groups.Identify and suggest areas of improvement.Maintain and update information held on a data base or manually.Support line management on any additional admin when required.Liaise with internal/external clients.Print/post data/reports/invoices daily.Maintain records for audit purposes.Ensure deadlines are met.Essential SkillsAttention to detail.Able to work in a team or other structured environment.Articulate and able to maintain good relationships with colleagues and clients.Delivers a high-quality customer service in a professional manner, creating trust and confidence;Excellent communicator.Effective team player, who constantly displays commitment and flexibility.Assimilates and applies policies and procedures consistently.Accurate and timely delivery of tasks.to apply please send cvs