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Customer Service Advisor - Fraud

Headway Recruitment
Job LocationLeeds
EducationNot Mentioned
Salary9.50 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Our client, a reputable financial services group, are looking for Customer Support Associates to join them for 6 months plus, working full time. Training will be in their offices in Leeds city centre, but after this initial period the role will be remote.Day to day youll be:

  • Contacting customers via outbound calling to discuss potential fraud activity on their account
  • Taking inbound calls from customers who have been victims of fraud or a scam
  • Providing an excellent customer experience; whilst ensuring we achieve a sustainable and affordable solution for the customer.
  • Supporting customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, undergoing other life changing events.
  • As were a regulated organisation, we need you to work within the appropriate regulatory frameworks we follow.
  • Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us.
SkillsIts essential you have
  • Excellent communication and listening skills, ability to empathize coupled with strong negotiating skills, and general ability to impress with your professional manner and actions. This could coe from experience within retail, hospitality or a contact centreenvironment.
  • Flexible working to suit customer needs and business demands.
  • Face to face or telephone based customer experience
  • A great attitude and desire to exceed our customers expectations
If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years worth of satisfactory references.Headway Recruitment is acting as an Employment Agency in relation to this vacancy.

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