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Customer Service Advisor - Civil Service

Brook Street
Job LocationLeeds
EducationNot Mentioned
Salary11.28 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Have you ever wanted to work within the civil service Are you confident in your customer service and administration skills We are looking for a skilled Customer Service Advisor to join the Collection and Enforcement team with our client, the Ministry ofJustice.This is a fantastic opportunity to join an organisation that offers training and a great working environment.Location: Regional Payment Centre, Ailsa House, Morley, Leeds LS27 7ZTSalary: £11.28ph (annually £21,702)Hours: Monday - Friday, Full time 37 hours a week (9-5, hours can be flexible)This is a long term on-going temporary positionRole OverviewThe role will entail basic administration duties processing claims/fines of driving offences onto an internal police database. Working within a busy department you will need to adapt to a fast-paced environment.Responsibilities include:

  • To deal effectively with public and internal enquires over the telephone.
  • Settling payment rates for unpaid fines for customers via the phone
  • Handle incoming and outgoing mail
  • Use a range of computer software including word, excel and outlook and internal IT system (full training provided)
  • Transfer of documents to other courts
  • Initiate enforcement action
The successful candidates will have:
  • Good telephone manner
  • Work well under pressure
  • Be able to communicate effectively and efficiently
  • Administrative skills
  • Customer service experience
Graduates are also welcome to apply for this roleRole will be full time in the office based in Morley so the successful candidate will have to be able to get to this location with ease.*Please note working for the Ministry of Justice will require you to have photographic ID. This can be a Full-length Birth Certificate supported by a driving or provisional licence in your current address OR an in-date passport*If this sounds of interest to you then please apply now!

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