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| Job Location | Leeds |
| Education | Not Mentioned |
| Salary | £20,000 - £25,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Customer Service Advisor | Up to £25k | Leeds/ Hybrid We are currently partnered with a stylish and slick new retail brand as they look for a brand-new Customer Service Advisor. In order to keep up with their ever-increasing volume of orders whilst providing top level service for our loyal customer base, theyrekeen to expand the customer service team.Theyre looking to recruit a full-time Customer Service Advisor to assist with a number of service channels. We encourage applicants with great enthusiasm and a passion to succeed to apply.This is a brilliant opportunity to join one of the countrys fastest growing brands.Role Responsibilities (but not limited to)- Provide exceptional online support for our existing customers, or potential customers by resolving any issues and improving the overall customer journey.- Process returns and exchanges within SLA.- Respond to queries on a number of channels, including email and social media, whilst meeting our high standard of service within a fast-paced working environment.- Give weekly feedback to the team, reporting to the Customer Service Manager, raising any recurring issues so that they can be escalated accordingly.- Communicate with other departments for a prompt resolution of customer queries.- The candidate will be required to help in any other areas of the business as and when necessary.- Fraud checking of orders, dealing with risk orders in a timely manner.Experience/Skills- Customer service: 1-2 years (required)- The ability to be adaptive and responsive to change- High attention to detail- Computer literate with knowledge of social media messaging- Excellent communication skills with literacy skills to a very high standard- Ability to provide good judgement, even in pressurised situations- Experience of working in a retail or e-commerce environment would be a huge advantage- Experience of working on SaaS platforms such as Shopify and Gorgias is desiredEducation:- A-Level or equivalent (required)Benefits:- Hybrid working- Free on-site parking- Casual dress- Positive work environment- Paid 1 hour lunch breakWorking Hours:- 40 hours a week with weekend availability- Shift pattern subject to change after trial period to mutually benefit both employee and employer.Please make sure you get your application in straightaway!BBBH30498** NOTE - All emails from will be sent from the following domain @zacharydaniels.co.uk & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information **