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Job Location | Leeds |
Education | Not Mentioned |
Salary | £24,102 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
Customer Service Advisor- Helpdesk SupportOur client is looking for a Customer Service specialist who is ready to take on a new challenge and is keen to learn a new system.Ideally,someone who works well with others as you would be joining a team of 11 Helpdesk advisors.The role is not IT-focused, but being tech-savvy helps when learning and helping users navigate through the software.The salary offered for thisrole is £24,102 with a bonus potential of up to £1200 per annum.Full-time, permanent, office-based role.The Company:We are an outsourcing company which provides customer care, sales, technical support, and collections services.We operate in Europe, North and South America, Asia, and North Africa. In the UK we are located in the north-east area of Leeds, West Yorkshire.Assignment Summary:The primary purpose of the Helpdesk Advisor is to provide telephone customer service to users of software used within the healthcare sector. This will involve correctly identifying if the customer is the authorised caller and applying core categorisationto any of their issues. Assisting the customers with their queries may be required to help with a first-time resolution or directing them to the Help Guide within the software. Technical issues classed as "Incidents" are to be transferred over to a separateincident team. The Advisors will be given access to the call log which will provide them with a real knowledge base of resolutions for various issues raised by users of the software.The advisor will need to undertake real-time account administration via anautomated dialler system and bespoke database.Responsibilities: