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Customer Service Advisor

Transunion
Job LocationLeeds
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

About the role:We have an exciting opportunity to join TransUnion as a Consumer Services Advisor on an initial 12-month fixed term contract to play a key role in supporting our Consumer Services Team to provide exceptional customer service and fraud prevention advice toconsumers across the United Kingdom.We will provide full training to all new starters and support you throughout, so experience we are looking for can be varied.Day-to-Day you will:

  • Answer queries regarding credit score and affordability via email & telephone
  • Assist victims of fraud in the process of protecting their information
  • Produce hard copies of individual credit reports
  • Provide information about available online services
  • Log credit data disputes and complaints and give updates on the process
  • Help consumers to achieve a better understanding of the credit industry in the UK
Skills and experience you will have:
  • Excellent listening and communication skills
  • Experience of working in a call centre or other customer-driven environment desirable
  • Good IT knowledge
  • Experience of working with sensitive information
  • Ability to adapt to changes according to the business needs of the company
  • Understanding of the banking or credit referencing industry desirable, but not essential
  • Fluent English, written skills
  • Ability to work well within a team and communicate with other departments
TransUnion- a place to grow:We know that you may not possess every aspect of the essential and/or desirable skills listed above but if there’s something you can’t tick off, don’t let that put you off applying as we could explore training for you.What’s In It For youAt TransUnion you will be joining a friendly, forward thinking global business.As well as an excellent salary and bonus scheme our benefits package starts with 26 days’ annual leave + bank holidays (increasing with service), a generous contributory pension scheme, private health care and a whole host of other employee lifestyle benefits.That’s in addition to a variety of physical, mental and financial fitness wellbeing programmes such as lunchtime yoga, boxing classes, mindfulness app access, daily dedicated away from keyboard’ time to ensure colleagues take a break and our diversity forums.Interview & Hiring ProcessWe will be hosting a recruitment assessmsent day to meet with us face to face on the 17th & 18th October which we will discuss with you if you are invited to an interview.Reasonable AdjustmentsIf you require any reasonable adjustments to attend an interview with us, please detail this on your application.About TransUnion:TransUnion is a global information and insights company which provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries. We call this Informationfor Good®.TransUnion is a major credit reference agency and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a wide variety of sectors including finance, retail, telecommunications,utilities, gaming, government and insurance.

Keyskills :
Customer Service Sales Administration Telephone Manner Consumer Services Credit Reports

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