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Job Location | Leeds |
Education | Not Mentioned |
Salary | £26,555 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Forde Recruitment are currently recruiting a Customer Relations advisor on behalf of our Global Automotive client in Leeds, West Yorkshire.Their Central Complaints department sits alongside our clients Legal and Finance teams and supports teams across the UK managing escalated complaints from first point of contact through to resolution.The purpose of the Central Complaints team is to provide exemplary complaint resolution and customer service to ensure a reasonable and consistent approach for our customers and to instil confidence that all issues are addressed with a "get it right firsttime" strategy to promote customer satisfaction and avoid repeat complaints.Salary: 26,555Scope of Role:The Customer Relations Advisor role is to provide expert complaint handling, ensuring all complaints are acknowledged and managed in a timely manner whilst driving a culture where customers are treated fairly. You will deal directly with customers via email,letter, telephone, or escalations direct from business areas and Senior Management.The Customer Relations Advisor will provide the highest level of customer care, service, and resolution, supporting high profile cases, and escalations to our leadership team. All work will be in line with our customer and business Key Performance Indicators(KPI’s) whilst continually maintaining the Service Delivery strategy, recommending improvements where necessary.Objectives for Role: