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Customer Engagement Coordinator

Minster
Job LocationLeeds
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Here at Minster we have an exciting opportunity for a Customer Experience Coordinator, this is an ideal role for someone with good admin and customer service skills who might be looking for a change. This role could suit someone with face to face customerservice experience who is looking for a change in direction, you could come from a variety of industries, as long as you have good general admin skills we will provide you with all the product and on the job training required to be successful.The role would see you supporting the Sales Manager in general account management duties, customer engagement, creating estimates, updating the client / customer database, contacting previous customers via phone / email and dealing with sales enquiries.While previous experience would be advantageous, its most certainly not essential. With the right attitude, communication and general admin skills we can provide you with a good level of support and training.Youll be working for Minster Insulation & Dry Lining in Hunslet, Leeds. Minster is one of more than 30 exciting Saint-Gobain brands in the UK, Minster is the fastest growing business in its field with 26 outlets (9 opened in the last 12 month). The sitein Leeds opened in December. This really is an exciting role in a fast paced working environment with a vibrant office culture.Is this role right for meFirst and foremost, we always want to recruit talented people that align well with our values and way of working; so whether youve never worked in this industry before, or had years of experience with one our competitors, youre just as likely to be a greatfit! A great Sales Specialist at Minster will put the customer first, focusing on finding solutions for them and building trust. Truly acting as an entrepreneur you will be proactive, taking time to understand your customers. Youll also show resilience whenthings dont go according to plan; being open to new ideas and happy to learn.There is some specific Skills / Experience we are looking for from suitable candidates;

  • Previous direct customer engagement (Not necessarily in the field of building materials)
  • Confident and professional telephone manner / communication
  • Organised with high attention to detail and prioritisation skills
  • Reasonable IT skills
What will I be doing in the roleWorking as part of our inhouse sales team, you will undertake account management duties, regularly liaising with current customers to understand their current and future requirements, building lasting relationship through understanding their needs and deliveringa high standard of customer service.You will be provided with warm leads and enquiries to contact over the phone and via emails, using these opportunities to introduce Minster as a supplier of choice. You will assist with pricing requests and keep good administration of your customer interactions.Additionally you will be tasked with contacting previous and lapsed customers to rebuild relationships and look to bring them back onboard.So to sum up:
  • Enthusiastic / Outgoing / Confident communication
  • Professional telephone manner
  • Organised with the ability to prioritise workload
  • Reasonable IT skills (role will include data entry and updating customer details in our CRM)
Requirements* Keyboard / IT skills* Friendly / Positive communication style* Outgoing / Able to build relationships* Previous customer service skills* Able to learn new skills / tasks quickly* Lives within commutable distance of LS10Are Minster and Saint-Gobain an Inclusive employerWere working hard to be, and were keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you!We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.And what about flexibilityThe world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexiblerequirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We cant guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.

Keyskills :
ConstructionConsultingSalesMerchanting

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