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Customer Co-ordinator

Jo Holdsworth Recruitment
Job LocationLeeds
EducationNot Mentioned
Salary21,000 - 22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service position within the education sector Leeds City Centre based - Hybrid working£22,000 per annumMonday - Friday 8am - 5pm (no evenings, weekends or bank holidays!)We are excited to be supporting our client on the hunt for a customer service specialist. Their lively and vibrant offices are based in the centre of Leeds.We are looking for an inquisitive problem solving individual who can actively listen to customers and find solutions and think outside the box! The remit and focus of the role is to effectively deal with incoming calls, emails and webchat in a polite andtimely manner. Its a broad and exciting role, so were looking for someone up for a challenge - if youre a customer service superstar who cares about education, this is the role for you.Benefits;

  • Everyone gets 1 day off each year to volunteer with a charity of your choice.
  • They promote positive wellbeing and as part of this youll have access to a choice of comprehensive 24/7 wellbeing support services as well as internal Wellbeing Champions.
  • Support autonomy and flexibility, and depending on your role can offer flexible working.
  • Enhanced maternity pay to support new mothers during this exciting period of your life.
  • Spending quality time together is really important, so to encourage this, their social committees organise regular team nights out (pizza making and curry clubs!)
  • 30 days holiday (plus Bank Holidays), part of which is made up of half day Fridays during the school summer holidays, a day off during Easter and a day off over Christmas.
  • Head office is based in the heart of Leeds. Its lively and vibrant, and youll have breakfast supplied every day along with other healthy snacks you can choose from.
  • They welcome dogs in the office!
The role:
  • Providing excellent first line support to resolve customer queries via incoming calls and emails.
  • Ensuring queries/complaints are resolved for clients within service level agreements (SLAs).
  • Resolving or refering queries to Customer Success Managers, Account Managers and 2nd line CSAs as necessary.
  • Working closely with all relevant departments, ensuring all necessary relationships are maintained.
  • Working within company SLAs and adhering to ticketing best practice.
  • Consistently representing and working in line with company values.
  • Contributing to our Help Centre and support resources
  • Identifying and proactively sharing key themes arising from calls and emails.
  • Capturing customer feedback on feature requests.
The ideal candidate must have:
  • Proficient in spoken and written English
  • A proactive approach to answering calls and emails.
  • Strong ability to use CRM & MIS systems.
  • Excellent ability to interpret data
  • Strong problem-solver who isnt afraid to work across teams to find solutions.
  • Ability to work effectively within a fast-paced, and results-oriented culture.
Hours: Monday - Friday 8am - 5pm (no evenings, weekends or bank holidays!)Salary: £22,000Location: Leeds city centre - Hybrid WorkingDue to the amount of response, we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to thisadvertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.

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