Credit Controller

Job Description

Role OverviewRole: Credit Controller (BTR)Location: LeedsCompany OverviewAt Cortland, you map the story of your success. We dont adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in Build to Rent (BTR) in the USA with over80,000 apartments under management, our high performance continues to drive exponential growth - and we invite you to join us on our journey toward excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what youdo, and let it show.In the UK, Cortland has a six-year strategy targeting a development portfolio of 10,000 Build-to-Rent (BTR) apartments and a management portfolio of 75,000 units, primarily the London commuter belt areas and UK regional cities. Currently, we have one developmentthat is open in Watford, two more - one in Manchester and one in Birmingham - under construction and set to open in the next year, and more in the pipeline.Role ResponsibilitiesThis role sits within the Block Management department and is a support role for both the Property Managers and our external leaseholders. The suitable candidate will be responsible for the collection of ground rent and service charge across our portfolioof circa 8000 units. The ideal candidate will have a proven track record of exceptional communication skills, attention to detail and the ability work as part of a busy team. We are seeking a confident, ambitious individual who is self-motivated and has a"can-do" attitude. Your responsibilities include but are not limited to:

• Collection of Service Charge and Ground Rent.
• Identify and chase arrears by email and letter
• Answer the telephone and take leaseholder payments via WorldPay.
• Negotiate and monitor payment plans.
• Liaise with Property Managers regarding leaseholder queries and outstanding maintenance issues.
• Liaise with solicitors, instructed in connection with debt recovery and monitor performance on each individual case.
• Prepare arrears reporting for both internal and external stakeholders
• Produce bespoke reports for clients in connection with the arrears at the respective property.
• Liaise with the Pre-Sales and Legal enquiries team to assist with sales of leaseholder apartments and reassignments of leases.
• Account reconciliations.
• Prepare information and supporting evidence for Court Papers or leaseholder tribunals.
• Update leaseholder records.
• Handle where possible and escalate where needed, complaints and issues to the relevant portfolio manager and in line with company procedures if a formal complaint is lodged.
• Identify improvements and efficiencies in our current Credit Control process.

Person Specification and skills

• Previous Credit Control experience is a must.
• Efficient in maintaining administration and finance records electronically.
• Think on the spot and deal with issues and challenges in a timely fashion.
• Proactive and dynamic taking ownership of all of core duties.
• Accuracy and attention to detail.
• Experience in excel and the formatting of documents.
• Understanding the importance of achieving deadlines and ensuring quality output.
• To ensure confidentiality and security of all business, client and customer documentation/information.
• Ability to gather, assimilate, analyse and effectively summarise information and give briefings/prepare briefing notes as necessary.
• Experience in the formatting of documents.
• Strong interpersonal skills.
• Ability to organize and manage multiple priorities without immediate supervision.
• Ability to communicate effectively with stakeholders with strong written communication skills.
• Ability to multi-task and prioritize daily tasks to meet deadlines timely.
• Strong proficiency with Microsoft Excel, word and outlook.
• Flexible and collaborative approach to working with clients, leaseholders and associates across all levels as well as working as part of a team.
• Attention to detail.
• Ability to approach problems both logically and creatively.
• Proactive and dynamic taking ownership of all of core duties.
• Confident and pro-active approach.
• Use initiative and take responsibility for providing solutions.

The Cortland DifferenceAt Cortland, we create, reimagine, and manage apartment communities for over 150,000 residents in the US and UK. Headquartered in Atlanta, GA, we have communities and regional offices all over the US and UK. We cover the apartment living experience fromwall to wall - from concept to completion, including investment management, design, build, and operations - while remaining entirely focused on delivering resident-centric, hospitality-driven service.Our success is fuelled by our belief in a better life - where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities forpeople - possibilities that translate into exceptional living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.Cortland is an equal opportunities employer.