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Complaints Handler Leeds

SearchDATA
Job LocationLeeds
EducationNot Mentioned
Salary£21,000 - £23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Complaints HandlerSearchDATA Group is currently looking to recruit an experienced Complaints Handler for a growing financial services organisation in central Leeds.This is an excellent opportunity for an enthusiastic Complaints Handler, with a minimum of 2 years experience, who wants to continue to develop their complaint handling experience in a modern and fast paced law firm. Working in the Compliance Department, this role will involve providing resolution to a customers complaint to ensure compliance in line with company policy, and/or DISP rules where the debt is regulated. You will investigate any concerns raised and ensure root cause analysis to ensure customers are treated fairly with the right outcome.What we can offer

  • Competitive salary (£21-23k)
  • Free parking
  • New Reduced working 6-hour day contract - 30 hour week
  • 20 days holiday + bank holidays + in addition you also receive a paid Birthday + Christmas eve + new years eve guaranteed holiday
  • Career progression opportunities
  • Contributory pension
  • Cash Back Health Plan for employee and dependents
  • Employee Assistance Programme
    • What you will doResponsibilities include:
  • Investigate the complaint competently, diligently and impartially. Obtaining additional information as necessary
  • To assess fairly, consistently and promptly the subject matter of the complaint and to determine whether it should be upheld and the remedial actions or redress (or both) that may be appropriate.
  • Update complaint handling records including complaints logs and preparing client logs.
  • Identify and report the root cause of complaints and conclude with any necessary remedial action
  • Prioritise workload and ensure work is completed within the required timeframes and deadlines.
  • Monitor and support with the effective management of the complaints inbox.
  • Prepare monthly Complaints reports as per client requests, including analysing and identifying trends.
  • Address data subject rights requests including data deletion and access requests.
    • What you will needThe successful candidate will have the following qualifications and experience:
  • A minimum of 2 years experience of working in either energy, telecommunication or insurance sector complaints department. If you have experience with the finance sector, you will need to be able to demonstrate knowledge and competency with FCA, DISP & CONC regulations. Should you have experience in the legal sector, you will need to be able to demonstrate knowledge and competency with SRA, DISP & CONC regulations.
  • Strong written and verbal communication skills.
  • English qualification or written or communication skills equivalent qualification.
  • Proficient in Microsoft word.
  • A confident disposition when dealing with customers who are complaining, often in difficult circumstances.
  • Excellent organisation and time management skills to ensure effective resolution of complaints in a timely manner.
  • A strong disposition for problem-solving with exceptional analytical skills and knowledge of root-cause analysis.
  • You will have experience of drafting complaints investigation and outcome letters and be able to demonstrate a high level of attention to detail in your work.
    • Required skills
  • Complaints Handler / Complaints Analyst

    • Keyskills :
    Complaints Handler / Complaints Analyst

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