Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Complaint Handler Loans/Consumer Credit

Broadgate Search Ltd
Job LocationLeeds
EducationNot Mentioned
Salary£27,000 - £32,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Broadgate are working closely with a client in Leeds to recruit for a Complaint Handler on a permanent basis. The ideal candidate will come from a Consumer Credit/Home Loans background, and will make Leeds work 5 days per week as a commute in a "post-Covid" state.Purpose:To assist the Specialist Complaints Team Leader in the operation of the companys Complaints Function, ensuring all activities are compliant with FOS, complaint handling rules and FCA guidelines. To undertake and administer the complaints process and database, ensuring consistency of responses and adherence to timelines and acting as a key point for new complaints into the business. To liaise closely with all levels of management, FCA and the Ombudsman.Responsibilities:

  • Ensure the preparation, investigation and responses to complex irresponsible lending complaints remain compliant with process, policy and regulation.
  • To retain ownership of all relevant time bound tasks and ensure deadlines are met on a daily basis with escalation to the Specialist Team Leader if unable to do so.
  • Responsible for preparing irresponsible lending FOS Case files, handling responses and challenges to irresponsible lending FOS complaints assigned to them.
  • Liaise with the Specialist Team Leader to triage complaints raising any issues or required support.
  • To adhere to the Core Values of Loans at Home and to execute these behaviours to their full extent and intent
  • Liaise with Field Managers endeavouring to enhance irresponsible lending complaint investigations and ensure any learnings are communicated accordingly.
  • Actively share best practice with the Complaints, Field and Central functions
  • To effectively and efficiently complete all duties and responsibilities as assigned, to company standards
    • Objectives:
  • Ensure that all IRL complaints are handled to provide a fair customer outcome whilst protecting the integrity of the companys Lending Policy
  • Work to expedient resolution of complaints within an 8 week timescale
  • Achieve the required standard of performance against specific efficiency and performance metrics
  • Prevent any breach of process, policy or regulation detailed by the FCA in CONC and DISP thru effective management and leadership.
  • To create and maintain excellent working relationships with internal and external stakeholders.
  • To proactively prepare for 1-2-1s and take ownership for the development of the team, committing to their learning.
  • Seek and suggest improvements to current processes that will accelerate good customer outcomes.
    • Experience and Capability:
  • Demonstrable/previous experience operating in a complaints team and be able to demonstrate/evidence an understanding of irresponsible lending complaints
  • Knowledge of industry and Complaint Handling within the industry
  • Knowledge of FCA regulations, specifically DISP and, FOS aims and objectives
  • Experience in managing and leading a team, planning / structuring workloads
  • Experience of interacting with FCA and FOS. Confidence in communicating with senior stakeholders
  • Numerate and literate with experience of report writing
  • Performance management experience in complaints
  • Problem solving skills and Customer focused
  • Experience of setting up and using a Complaints Management System preferably Respond
  • Advanced computer literacy skills
  • Experience of handling irresponsible lending complaints
    • Please email for more information Required skills
  • Complaints

    • Keyskills :
    Complaints

    APPLY NOW

    Complaint Handler Loans/Consumer Credit Related Jobs

    © 2019 Naukrijobs All Rights Reserved