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Complaint Handler

Hawk 3 Talent Solutions
Job LocationLeeds
EducationNot Mentioned
Salary19,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Complaint HandlerLeeds LS11£19k - £24kPermanent roleWorking 30hrs per weekChoose your shift, either 9am3pm or 10am4pm Monday to FridayHawk 3 Talent Solutions are looking for an experienced complaint handler to work for highly respected firm based in Leeds, who offer one of the best benefit packages we have seen.Lets start with the Benefits

  • Free onsite parking
  • 30hr working week
  • Additional paid holiday for your Birthday
  • Death in Service Benefit. 4 x annual salary
  • Travel Support, bus discounts, cycling facilities
  • Discounts with a wide range of retailers
  • Subsidised canteen
  • Free Gym Membership
  • Health Cash back plan
  • £150 per year for towards training of your choice
  • Employee Assistant Programme
  • Social Team nights
Plus many more!The RoleYou will be working in the compliance team and provide end-to end investigation of your caseload of complaints. You will ensure complaints are dealt with in accordance to both the company standard and the standards set by anu applicable regulator as wellas liaising with the Financial Ombudsman Service and Information Commissioners Office to support their queries when required.Duties
  • Investigating complaints and obtaining additional information as required
  • Ensuring complaints are accurately identified, recorded and addressed
  • Preparing client reports
  • Supporting the Compliance Administrator
  • Assessing complaints and if the complaint should be upheld, identifying remedial action or redress when required
Skills/Knowledge/Experience
  • Experience of using Microsoft Office packaging including Word, Excel and Outlook
  • Experience of Complaint Handling
  • Experience of working in a fast-paced environment
  • Attention to detail
Closing date is 20.8.2022 Please note this could change subject to suitable applications.Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.To Apply please follow the application process for the site this job is advertised on or email your CV toBy applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is notalways possible. Thank you for your interest in this role and we look forward to working with you in the future

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