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Commercial Support Coordinator

Appcastenterprise
Job LocationLeeds
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job AdvertDo you have Customer Account Management experience within Branch based Banking, Foreign Currency or Travel Bureau Would you like theopportunity to innovate, own and drive one of Asdas new market leadingservicesAtAsda Money, many of the products and prices we can offer our customers, are unique to us.You know our name, but you may not know we have been recognised and awarded for brilliant financial service products over the years, by industry bodies and happycustomers alike.A key part of your role will be to work alongside all of the commercial proposition managers, and drive growth across a number of financial services categories including Insurance and lending products.Your roleAs part of this role, you will play an integral part in the roll out ofAsdas new Money Transfer Proposition across our growing store network of 600 + stores andhelp to shape and drive the delivery of our market-leadingMoney Transfer services. Your operationalexpertise gained previously, will be utilised to hone in on both the customer experience and engagement, whilst also ensuring operational excellence of all processes, procedures, and compliance.

  • Own the in-life customer journey for all Asda Money Transfer customers through the developing Asda / NCR POS implementation
  • Responsible for defining, reviewing, and evolving the colleague training and briefing process for the Asda Money Transfer roll out
  • Support the Commercial Proposition Manager in researching, identifying, and evaluating the potential demand and commercial return for new cash services propositions including, but not limited to; Airport extras, regional pricing comms, Click and Collecttravel Money, Deposit ATMs, pre-staged Money Transfer
  • Take the lead on online Money transfer proposition
  • Be the customeradvocate for customer facing Cash Services propositions, ensuring feedback is obtained and acted upon and driving customer engagement
About you
  • Customeraccountmanagement within Banking, Foreign Currency, or Travel Bureau
  • Proven operational experience with the ability to drive both customer engagement and sales revenue through instore trading activity
  • Competent with numbers and analysis, and being able to form a story with data
  • Previous experience of working with white label serviceproviders would be preferred
Work Where it WorksOur hybrid way of working gives you the choice to work where it works. This enables you tochoosewhere you feel the most effective. It offers a mix of working from home and in an office environment that works best for you and your team.
  • Discretionary company bonus
  • A company pension up to 7% matched
  • 10% colleague discount, free parking, Cycle to Work Scheme
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.

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