Collections & Recoveries Advisor

Job Description

About usWe started in 2012, when we noticed a problem: on average, it was taking eight weeks (and a lot of paperwork) for small businesses to apply for a loan. Worse still, more often than not, that process was ending in a no.We knew that bakeries, building firms, salons, and solicitors deserved better. They deserve to be able to grow - hire more hands, invest in stock, market themselves - without all the hold music and absurdly rigid criteria.We work hard to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that diversity isnt an optional add-on, its the core ingredient of what makes us great.RequirementsA typical day for you will be:

• Having purposeful conversations with customers in early arrears to recover payment or ascertain the reason for missed payment and scheduling the next steps accordingly
• Building relationships with customers through regular contact to validate, understand and resolve breaches of their loan agreements with customers
• Handling high levels of inbound and outbound calls in a diligent, professional and efficient manner
• Sending emails with the greatest level of care, accuracy and customer service skills
• Negotiating, implementing and monitoring feasible repayment solutions that take into account the clients circumstances while balancing the best interests of the business
• Working closely with the Collections Team Leader and Collections Specialists to review and develop processes to ensure maximum efficiency
• Ensuring compliance with all appropriate legislation regulatory body guidelines and adhering to our company policies and procedures
• Upholding iwocas company reputation at all times
• Updating systems in order to keep an accurate record of activities, observations and outcomes within the collections process

We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, youll have:

• Proven experience in debt recovery, ideally in the commercial/business sector in a call based environment
• Empathy, forbearance and professionalism
• Strong communication skills on both phone and email
• High levels of accuracy and attention to detail
• The ability to deal with a variety of challenges, innovate and think on your feet
• Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs

Dont take this list as prescriptive: its just to give you a sense of who might do well at the job. Wed still love to hear from you if you dont hit every point on the list, or if you have other experience.We want to pay all of our employees fairly, so thats why we regularly benchmark salaries based on market rates and to recognise your increasing value to our business. We are looking to pay from £22-£26k for this role.We work hard to make iwoca a place where everyone feels welcome - we want everyone to confidently be themselves. For us, diversity isnt an optional add-on. Its the thing that makes us great.This is a hybrid role, and you will be required to come into the office at least once a week.BenefitsWhats life like as an iwocan (UK Benefits)We all enjoy:

• Bright, modern office spaces in London (Fitzrovia) & Leeds, and we support hybrid working.
• A calendar of both in-office and remote events week including Bingo, Comedy Nights, Escape Room challenges.
• Two company retreats a year (in places like the French Alps or Spanish seaside)

• Pool, ping pong, foosball tables and tournaments
• Virtual and in-office yoga classes every Tuesday and Thursday morning
• An ever-growing number of clubs including climbing, chess, football and boxing
• Plenty of drinks and snacks in our office kitchen

Just for you:

• Medical insurance from Vitality, including discounted gym membership
• We take your well being incredibly seriously, so youll have instant access to emotional and mental health support services via our partner Spill
• Share options
• Enhanced maternity and shared parental leave
• A workplace nursery tax benefit scheme. Save £££ on your nursery costs.
• 25 days holiday per year and an extra day off on your birthday
• All the equipment you need to set up your home working space up
• Paid volunteering time for you to support your chosen charity
• Extra leave if you want to travel or study
• Special celebrations for anniversaries and long service including sabbatical
• Flexible working arrangements
• Cycle-to-work scheme

And to make sure we all keep learning, we offer:

• L&D budget including a book budget to encourage you to keep learning
• Tickets to tech conferences across Europe
• Company-wide talks with internal and external speakers
• A calendar of meetups we host at our office
• Access to learning platforms like Treehouse if you want to learn to code.

Keyskills :
CollectionsRecoveries