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Claims Customer Advisor

QBE Management Services (UK) Limited
Job LocationLeeds
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Primary Details Time Type: Full time Worker Type: Employee To provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained The opportunityThe Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting thediversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognised for its technical expertiseYour new roleTo provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained.

  • Undertake a range of duties to provide effective support to internal claims handling teams
  • Adhere to agreed processes and procedures to ensure accurate recording and processing of
  • information.
  • Operate an effective ‘helpline’ facility to clients to provide a high standard of client care
  • Respond to client requests in accordance with service standards
  • Develop effective working relationships with internal and external stakeholders
  • Maintain databases and documentation including the logging of new claims within agreed service levels, to allow the Claims team to offer an excellent standard of serve
  • Conduct a continuous review of the status of all outstanding claims
About you
  • Excellent organizational and analytical skill able to prioritize
  • Good interpersonal and communication skills
  • Intermediate level of understanding of Word and Excel
  • Advantages if you have a Basic understanding of insurance and reinsurance with specific reference to the relevant class of business
Why QBE At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can changedepending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBEDNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverseworkforce.At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of todays workforce. QBE aims to build a workplace that is fair and inclusive because we want toattract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;Employer of the Year 2022Winner – Insurance InsiderBritish Claims Awards 2022 Winner - InsurTech AwardInsurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the YearWorking Families Best Practice Awards 2021 Finalist for: Best COVID-19 ResponseInsurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the YearWe are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparentInclusion of DiversityWe are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.

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