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Claims Adjuster International Markets - Casualty

Job LocationLeeds
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The European Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple offices and reflecting the diversity and strength ofthe regions. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognised for its technical expertise.We support the career aspirations of our people through a well-resourced personal development planning process that identifies and supports their current and future needs.We are currently recruiting a Claims Adjuster who has experience in CasualtyPrimary Responsibilities

  • Investigate and resolve Claims providing an excellent Claims handling service with minimal leakage
  • Ensure that estimates and billings are calculated accurately by clients and brokers and that QBEs share has also been accurately calculated
  • Identify and investigate coverage issues so as to ensure that the liability is in line with its contractual commitments
  • Identify subrogation, contribution and other recovery issues and ensure that these are optimally pursued where appropriate
  • Lead disputed Claims and other material Claims issues in order to resolve and settle claims on an economical basis
  • Ensure that Claims fees and advices are responded to within agreed timeframes to ensure good service
  • Provide a professional service to brokers and clients which supports the reputation of the Company
  • Ensure that base premiums have been received before making Claim payments
  • Respond to internal and external customer requests in accordance with service standards
  • Flag complaints as the need arises and Treat Customers Fairly
  • Maintain knowledge of the Claims Portfolio and provide information to others on request allowing the effective monitoring of Claims to support Underwriting and Claims decisions
  • Reserve accurately
  • Ensure accurate and timely update of the companys systems as and when required
  • Take care of MI reports when required to maintain status quo and drive down costs and leakage
Experience, Knowledge, and Skills Required
  • Strong investigative skills
  • Excellent Influencing and Negotiating skills
  • Good interpersonal skills
  • Effective presentation skills
  • Able to build and maintain positive working relationships
  • Able to use MS office applications, Word, Excel and Access
  • Able to produce MI and detailed reports at various levels
  • Ensure awareness of and compliance with regulatory and legislative requirements
At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of todays workforce.QBE aims to build a workplace that is fair and inclusive because we want toattract and retain the best people to do the job.Were happy to talk about flexible working.

Keyskills :
Claims Handling

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