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| Job Location | Leeds |
| Education | Not Mentioned |
| Salary | £22,000 - £23,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Call Planner / Scheduler Salary up to £23,000Hybrid working (Tuesday and Thursday WFH)Monday - Friday - 8am-5pm or 9am-6pmMy client a professional Security company based in South Leeds are looking for a Customer Service professional to join their team. To be considered for this role you must have experience working in a busy demanding environment.Call planner duties:* Liaise daily with the regional engineering teams to ensure SLAs are met.* Plan the engineers diary using the company business system ensuring that calls are resolved in a timely manner* Liaise with RSD and Portal Management to ensure our high priority accounts are fully aware of our delivery* PPM compliance is achieved in line with NSI guidelines* Liaise with the NSB and Regional Management &/or National Accounts and highlight/escalate any known issues or queries that may impact on service delivery to our clients* To be flexible and adaptable when requiredEssential qualities:* Excellent timekeeping * Good communication skills* Confident telephone manner* Ability to work as part of a team and be respectful to colleagues* Ability and confidence to make key decisions with the information provided on our company business system * Excellent verbal and written skills* Computer literate * Microsoft office proficientCLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Keyskills :
customer serviceplannerschedulerCall planner