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Call Centre Advisor- Civil Service

Brook Street
Job LocationLeeds
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Have you ever wanted to work within the civil service Are you confident speaking on the phone and working with data Brook Street are looking for 5 candidates to join our client the Insolvency Service as Call centre advisors.

  • Hours: Monday - Friday 37.5 hours a week (9-5)
  • Location: Leeds city centre- Full time in the office for training, may go hybrid working after training
  • Contract length: Temporary ongoing. Chance of extension subject to business requirements and permanent opportunities may arise
  • Pay - £10.98ph
Overview:The Insolvency Service are a government agency that helps to deliver economic confidence by supporting those in financial distress, tackling financial wrongdoing and maximising returns to creditors.As part of the role you will be responsible for
  • Receiving and recording customer queries via telephone, email and other support channels.
  • Resolving routine queries at first point of contact where possible
  • Resolving enquiries about customers live claims
  • Acting as the main point of contact and liaising between customers and support teams.
  • Additional administrative duties across the wider team as required
  • Supporting customers with their Debt relief orders (DRO) and bankruptcy claims
About You
  • Experience of working within a customer service role.
  • Excellent written and verbal communication skills with the ability to multitask across various systems such as call logging systems and outlook.
  • Ability to work in a challenging environment with experience of prioritising your workload.
  • Be an excellent team player who will also take opportunities to share knowledge across the team where possible.
  • Experience of working within a continuous improvement culture.
About UsWe recruit on behalf of some of the countrys best-known organisations across all industry sectors, as well as being a preferred and sole supplier for various Government departments. We are located across 50+ high street locations, making hiring and jobsearching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.For further details on any of our vacancies, please contact your local Brook Street branch. Details can be found on our website.If this sounds of interest to you please apply or email me your CV directly

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