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Business Services Coordinator

Job LocationLeeds
EducationNot Mentioned
Salary£25,324 - £26,590 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Your New roleWe currently have a new opportunity for a Business Services Co-ordinator to join our team in either Leeds or Wakefield. Within this role, you will be responsible for responding to customer correspondence for the North East Region, supporting with co-ordinating meetings and note taking and reviewing planning applications.What you’ll be leading on

  • Ensure that customer contacts and correspondence are drafted and completed to the required performance standards for quality and timeliness. Customer contacts & correspondence includes Customer Enquiries, Complaints, and Ministerial Correspondence.
  • Support operational delivery through the enablement of regulatory and legal processes including Traffic Orders, Planning Applications and Information Requests.
  • Enable and support processing of payments in accordance with Highways England Policies and Procedures.
  • Enable and support effective information management including the maintenance of documents and records in accordance with Highways England Policies and Procedures and legal requirements.
  • Provision of effective administrative support to the business. A broad ranging accountability which may include executive and project support, support to meetings and conferences, and management of supplies and consumables.
  • Ensure the timely and effective dissemination of notices, memoranda and information.
  • Enable and support resource management and workforce planning processes.
  • Ensure compliance with the Highways England Quality Management System and processes. Support and enable audit and assurance activities.
  • To be Successful
  • Experience in the use of business information and document management systems (Microsoft Office and Oracle applications preferred)
  • Experience in drafting and managing written correspondence
  • Experience in Business Administration or Operational Support roles
  • Experience of payment processing
  • Holds or working towards a qualification in Business Administration or Operational Support - desirable
  • A bit about usMaking sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.Why you should join usAt Highways England we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.So if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisationAnd finallyAnd finally we reserve the right to close before the advertised closing date, so we recommend completing your application as soon as possible. Required skills
  • Administration
  • Keyskills :
    Administration

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