Associate Operations Advisor, Resourcing, Human Resources

Job Description

Your opportunityThis is a fantastic opportunity to join Deloittes Associate Resourcing Team (DART), sourcing world class contingent labour for the firm. The Associate Resourcing Team is responsible for recruitment and management of contingent workers (known as Associates) to enable the firm to fulfil both internal and external client requirements using a more agile resourcing model.The demand from the business for Associates is growing, so the Associate Resourcing Team is also growing and reshaping with it to ensure we deliver world class contingent labour.We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.Are you looking to return to the workplace after an extended career break For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter knowwhen you make your application.Your roleThe Operations Advisors role is to deliver all day-to-day operational activities supporting the Deloitte Associate (contractor) Programme, which is our internal capability that delivers world-class contingent labour to our business in the UK.Reporting to the Operations Manager, the Operations Advisor will be the main point of contact for all non-talent / risk activities including but not limited to offshore escalations, Onboarding process oversight, interview scheduling process oversight, ownershipof screening vendor relationship and overview of the continued embedding of our new Contingent workforce management platform SAP Fieldglass.

• Preparing monthly, quarterly and ad hoc reports for the business on the Associate Programme
• Working with finance to provide data to enable the margin capture process for Associates
• Acting as the escalation point for offshore operations queries
• Oversight of Associate Programme processes including onboarding
• Running training sessions to support with process changes within the offshore team
• Manage the day-to-day relationship with the Screening platform(s) and other third party suppliers.
• Oversight of high-profile Associate management
• Drive continuous improvement activities to support the wider operating model/user experience
• Managing ad-hoc projects (i.e. Enforced Period of Absence)
• Maintaining process flows and user manuals
• System training
• Working with different teams throughout HR, CBS and the wider firm to become an SME in Associate Resourcing Operations

Your work, your choiceAt Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiterabout the working pattern that works best for you.Location: London or one of our regional offices in Leeds or Milton Keynes with regular travel to LondonWork pattern: This is a permanent full-time opportunity.Your professional experience

• Excellent attention to detail
• A demonstrated track record of undertaking problem solving to always deliver
• Experience delivering reporting / MI production within a professional environment
• An excellent understanding of onboarding, extension/contracts and termination processes
• An understanding of finance and invoice processes (desirable)
• An understanding of recruitment/operations processes relating to Associates (desirable)
• Working knowledge of recruitment systems (ATS / VMS), HRIS and finance systems
• Strong stakeholder management skills
• Proficient with current IT skills (Microsoft Office)
• Contingent resourcing experience (desirable)
• Supply chain management experience including reviewing / negotiating terms (desirable).

Your service line: Enabling FunctionsAt Deloitte, were all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right acrossthe firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, ITServices, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.Personal independenceRegulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleaguesabide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will providefurther detail as you progress through the recruitment process.About DeloitteOur Purpose & StrategyTo make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not aboutsize, its about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.RTWPROGFor a full job description please visit our online Deloitte Careers portal.