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Assistant Resident Services Manager- Leeds

PMR
Job LocationLeeds
EducationNot Mentioned
Salary25,000 - 29,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

PMR are seeking an experienced Assistant Resident Services Manager to provide onsite customer service and lettings service to a residential development in Leeds. The Assistant Resident Services Manager will be the first point of contact for current residentsand potential applicants, always providing excellent customer service.Key Responsibilities

  • Provide onsite day to day customer service experience to everyone at the site, including residents, contractors, and applicants.
  • Responding to all applicants enquiries from all platforms including phone, emails, and social media platforms.
  • Arranging viewings at the site and agreeing offers for property units.
  • Referencing progression including liaising with referencing provider and applicants throughout each stage.
  • Ensuring all apartments and communal areas are well presented and attractive to all tenants.
  • Complete all stages of the leasing process including contract signing and move in emails.
  • Complete regular market research to ensure we are in line with our competitors.
  • Ensuring up to date resident communication via emails and various other platforms e.g., Instagram
  • Supporting with organising Resident events and engaging with the local community.
  • To act as a first point of call for residents to report maintenance issues.
  • Support with the block management of the site arranging repairs.
  • Tracking servicing and compliance for the development.
  • Carrying out regular inspections of communal areas and platforms.
  • Completing check in and check out reports through an inventory platform.
  • Processing Deposit returns and dealing with any disputes.
  • Contact and process tenant renewals, capturing information on those not renewing.
  • Work alongside the Manager to ensure H&S statutory requirements are met throughout the development.
  • During periods of annual leave covering the Manager.
In addition to the tasks outlined above, the job will involve other duties that would be required from time to time.Skills, Knowledge, and Experience
  • Previous experience in a residential property environment or estate agents background.
  • Proven experience in a customer service background.
  • Excellent verbal and written communication skills.
  • A people person with a can-do attitude
  • IT literate and social media savvy (preferably)
  • Warm and Friendly personality
  • A great team player who can adapt to working in a small team.
  • Well organised and confident to make decisions.
  • Confidence and Creativity to bring new ideas to the site.

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