Application Support Engineer

Job Description

Application Support EngineerLeeds, West YorkshireAre you an Application Support Engineer with an understanding of web application vulnerabilitiesIf you’re looking for a role that combines technical and customer-facing application support, we’d love to hear from you.About Us:AppCheck develops information security software for its end user clients and reseller network. Our cloud-based service provides clients with vulnerability detection and reporting services for web applications and hosting infrastructure.Our software engineers and experienced penetration testing consultants collaborate to design and deliver a proven and trusted security testing solution for some of the world’s leading brands.The Role:We have a new opportunity for an Application Support Engineer to join the team! In this role, you’ll work closely with technical, commercial, and service delivery teams to support a best-in-class technical service delivery function for our customer-facing solutions and services.Reporting into our Service Delivery Lead, our Application Support Engineers play a crucial role in efficiently triaging, investigating, and resolving queries and requests submitted by both internal and external stakeholders. This may involve technical investigation of reported issues, leveraging your web application knowledge, using our in-house SIEM platform and command-line investigative tooling, as well as uncovering vulnerability report false positives or coverage gaps in vulnerability and threat detection.How You’ll Do It…- Investigate and respond to vulnerability queries and customer issue reports in a timely, efficient and technically assured manner- Provide advice to customers and internal stakeholders on vulnerability remediation, across web application, networking and cloud/server-less technologies- Use command-line and GUI tooling, as well as leveraging SIEM platform and logs for incident investigation- Work with developers and software engineers to improve vulnerability scanning and reporting tools, techniques and reports via bug reports and feature requests- Assist customers in leveraging our vulnerability scanning platform for maximal value- Ensuring that any system issues or outages are proactively reported to customers via status updates- Proactively recommend and implement service tooling improvements- Deliver on required SLOs, KPIs and OLAs to deliver on customer commitmentsWho We’re Looking For:Essential:- Sound understanding of vulnerability management, security incident response, web application weaknesses and anti-patterns (CWE, OWASP)- Experience providing direct customer-facing application support- Sound understanding of network/infrastructure and firewall, proxy and WAF behaviours; internet operation, the internet protocol suite (TCP/IP) and HTTP protocol- Good understanding of the Singla Page Application paradigm, asynchronous request handling, partial page updates, and AJAXDesirable:- Experience of Infrastructure and Web Application Scanning tools (e.g. Burp Suite, Qualys, Nessus)- Scripting and Linux command line (curl, nmap, etc.)- Experience with a support ticket system (ZenDesk, JIRA, SalesForce ServiceCloud)- Scripting or basic coding skills (any language, but we use mainly Python)- Experience with and understanding of REST APIsWhat’s In It For You- Join a thriving software company in the cyber security industry!- Be part of an advanced technology company as we enjoy substantial growth- Above market rate salary- Pension scheme- Gym member or Westfield health benefit- Remote working (happy to discuss any set up but aiming for a blended and flexible approach)- Relaxed and light-hearted company cultureOther organisations may call this role IT Support Engineer, Technical Support Engineer, Product Support Engineer, or Application Support Analyst.To apply for the role of Application Support Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.