Administrator, CED Custody

Job Description

Company DescriptionLink Group connects millions of people with their assets including equities, pension and superannuation, investments, property and other financial assets. We do this by partnering with thousands of financial market participants to deliver services, solutionsand technology platforms that enhance the user experience and make scaled administration simple. We help manage regulatory complexity, improve data management and provide tools to help people connect to their assets, leveraging analysis, insight and technology.Our core businesses are complemented by our expertise in digital solutions and data analytics, and enable us to provide a complete service to our global network of clients and partners. (Link Asset Services is a member of Link Group.)Our dedicated Technology & Operations division manages day-to-day operations, data processing and information analysis, utilising innovative technology to provide our clients with end to end solutions as well as a range of value-added services. Our continuedinvestment in our proprietary technology platforms allows us to automate wealth management workflows, manage large consumer and member bases or provide insights through predictive analytics. By focussing on product and service innovation, our Technology &Operations division has evolved to become an innovative provider of solutions, identifying and anticipating the needs of clients across Link Group.OverviewTo facilitate the core services around custody operations, responsible for carrying out processing tasks relating to work received by CED Custody team. These tasks and any other associated tasks must be completed in compliance with all relevant FCA regulations.Key Accountabilities and Main Responsibilities

• Ensure full compliance with internal and external procedures and FCA regulations.
• Oversee some tasks potentially being undertaken in other locations.
• Ensure that all complaints received are dealt with in accordance with the defined procedures.
• Ensure that any incidents or breaches are reported in accordance with procedures.
• Ensure all PEGA (internal workflow) email queries are investigated and answered.
• Perform required daily tasks in relation to Crest GUI functions where required.
• Monitor email mailboxes and investigate and answer any queries
• Assist with the investigation and clearing of stock and cash differences (Query Logs).
• Investigate and resolve any reconciliation issues, liaising with areas concerned and reporting any issues to the Supervisor.
• Provide accurate daily statistics for Management Information.
• Ensure any issues/queries are escalated promptly to the Supervisor.
• Ensure the key controls you are responsible are carried in a timely manner, any issues highlighted are addressed and followed through to resolution.
• Support and assist other team members during busy periods, holidays and absence.
• Complete all monthly mandatory training and quarterly reading within the prescribed timescales.
• Ensure your functions are performed within the framework of the CASS rules.

Experience & Personal Attributes

• 1-2 years relevant work experience in a similar field of work.
• Financial services experience is required
• Previous exposure to CREST desirable but not essential
• Awareness of key FCA conduct and CASS rules
• Willingness to work towards IOC exams.
• Ability to work under pressure and to tight deadlines
• Good communication skills
• Excellent accuracy and attention to detail
• Actively seeks to improve not only knowledge but core skills
• Teamwork
• Integrity
• Commitment
• Professionalism
• Respect
• Results focused
• Regulatory awareness
• Time management
• Good planning and organisational skills

Additional InformationAt Link we believe our people are our most important asset. We offer excellent career progression opportunities, ongoing training and development. If you thrive in a fast-paced environment, want your talent to be recognised and rewarded and are looking fora new challenge then we would love to hear from you.Together we achieve: We are an inclusive employer whose people work collaboratively. We are building a culture where difference is valued. We are doing this by encouraging, supporting and valuing the various talents and perspectives of our people and supportingflexible ways of working. We know that diversity drives innovation and innovation drives growth. Be part of the Link Group journey and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religiousor political belief, marital or family status or carers responsibilities.Candidates must have the relevant work rights to be considered for an opportunity at Link Group. Successful applicants will be required to complete background screening prior to commencement of employment